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For assistance,
please call us from 9 a.m. to 4 p.m. Mountain Standard Time, Monday
through Friday.
If your call is
after hours, or if we are assisting other customers when you call,
please leave us a message.
Please speak your
name and telephone number clearly and slowly. If we can't
understand your telephone number, we have no way to return your call.
There is no need to
leave a detailed message. We can help you with whatever your
question is when we call you back.
If you need to
confirm that your order has been shipped, please
email us to avoid delays
engaging in phone tag. We can usually answer within 2-3 hours, if
not sooner.
If you are checking
on a refund to your card, it is also better to
email. We will
review the status of your credit and get right back to you with the
information you request.
If your question is
about how to make an exchange, please refer to our
instructions
on how to proceed.
If you ordered a
Keepsake box and are concerned that it didn't arrive with your order,
please remember that they are personalized and
shipped separately.
If you need
assistance in placing an order, we will return your call as soon as
possible.
Our
mission at One Small Child is to help you create beautiful memories by
providing high-quality, reasonably priced christening gowns and
christening outfits for your special occasions in a quick, convenient,
friendly manner. If in any point you feel we have not fulfilled our
mission, you may return your item for a complete refund -- no strings
attached.
