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Home > FAQ
Frequently Asked Questions
At Uptown Girl Lingerie, we pride ourselves on personal and timely customer service. If you have any questions or comments, please feel free to email us at info@uptowngirllingerie.com any time of day and we will respond as quickly as possible.
Frequently Asked Questions
Will my order come in discreet packaging?
Yes, Uptown Girl Lingerie understands the importance of discretion. All orders are shipped in plain packaging and the shipping label only says "U G L Dist Ctr." There is nothing written on the outside of the box that would give away the contents! You can feel safe having a shipment sent anywhere.
How soon will you ship my order to me after I place my order?
As long as your order is in stock, it will be shipped out that very day unless it is a major holiday or weekend.
I am new to online shopping, how can I be sure that my information will be safe and private?
We use the strongest secure server available, we are a Yahoo Store, all transactions are processed through Yahoo, a name you can trust.
Please view our privacy policy through the link on our front page to ease your safe online shopping concerns. We respect your privacy to the highest extent, your information will not be sold to anyone for any reason.
Will I receive a shipping confirmation number when my order has been shipped?
Yes, we will email you your shipping confirmation for tracking purposes when your order has been shipped. Most items are shipped via UPS.
How easy is it to make a return?
We guarantee that you will be satisfied with your purchase. If you are not for any reason, you may return it for a full refund of the item within 10 days of delivery, no questions asked. **Please note that you will not be refunded for the cost of shipping, and you will be responsible for the cost of shipping the item back to us.
**WE CANNOT ACCEPT RETURNS ON EMBROIDERED ITEMS.
What we Require:
1. Tags must still be attached at the time of the return.
2. The items must not be damaged or altered in any way.
3. Thongs, panties and g-strings may not be returned.
4. Health regulations prevent us from exchanging underwear and thongs as well as used merchandise for your safety.
**You are responsible for the shipping price of the item.
If you have any questions that we have not covered here, please feel free to email customer service 24 hours a day.
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At Uptown Girl Lingerie we strive to offer the finest selection of risque lingerie, plus sizes and misses, wedding night lingerie, Valentines Day Lingerie, Kama Sutra products, sexy costumes, intimate lingerie leather and available. Uptown Girl Lingerie offers discreet packaging for your orders and safe and secure online shopping. Take advantage of our low flat rate shipping fees and our Free ground shipping special on orders over $50.
We Accept Visa, MasterCard and American Express
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Frequently Asked Questions
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