If you have problems logging into the course, your computer is probably blocking cookies.

Our website uses cookies to associate you with quizzes and tests that you take. We use only temporary cookies and they are not used for advertising purposes. Also, cookies do not pass viruses or other bad programs to your computer.

To fix this problem you need to adjust the settings on your:

Internet Browser
and/or
Firewall

Adjusting your Internet Browser and/or Firewall Settings is Simple.

Follow the steps bellow on how to adjust your Internet Browser and Firewall settings. You don’t necessarily need to adjust the settings on both your Internet Browser and Firewall. After you adjust your settings on one, try logging in again. If you are still unable to log in, adjust the settings on the other.

Be sure to follow the steps that pertain to the Internet Browser you are using (Internet Explorer or AOL) and the Firewall software you have installed on your system (EZ Firewall or Zone Alarm). If you still can’t log in after you adjust your settings, call us at 1-888-501-7686.

Adjusting Your Internet Browser Settings

Internet Explorer 6 (IE 6)

• Open your Internet Explorer browser
• Click Tools on the top tool bar, then select Internet Options
• Once you select Internet Options, a window will appear. Select the Privacy tab.
• Adjust the Privacy slider control to the "Medium" setting
• Click the Advanced tab at the top of the window
• Find the box next to "Override automatic cookie handling" and click it. An x will appear.
• Find the box next to "Always allow session cookies" and click it. An x will also appear.
• Click OK at the bottom of the window.
• A second window will appear. Select OK.

AOL Version 9 (AOL 9)

• Open your AOL browser
• Click on Settings on the top tool bar, then select Internet (Web) Options.
• Once you select Internet (web) Options, a window will appear. Select the Privacy tab.
• Adjust the Privacy slider control to the "Medium" setting
• Click the Advanced tab at the top of the window
• Find the box next to "Override automatic cookie handling" and click it. An x will appear.
• Find the box next to "Always allow session cookies" and click it. An x will also appear.
• Click OK at the bottom of the window.
• A second window will appear. Select OK.

Adjusting Your Firewall Settings

EZ Firewall

The most recent firewall we have seen is EZ Firewall. It appears to be included with new Toshiba computers.

Please do the following

• Locate and click the icon in the bottom right side of your computer that displays "EZ Firewall" when the mouse arrow passes over it.
• Select the menu option called Privacy. On the "Main" tab, push the cookie control to "Off"
• (Remember to put the control back to Medium after you leave our site.)
• Alternate method: Leave the cookie control on Medium. Click on "Site-List" tab.
• Click Add and type in the name of the site you are trying to log into.

Zone Alarm (Zone Labs)

Please do the following

• Locate and click the icon in the bottom right side of your computer that displays "EZ Firewall" when the mouse arrow passes over it.
• Select the menu option called Privacy. On the "Main" tab, push the cookie control to "Off"
• (Remember to put the control back to Medium after you leave our site.)
• Alternate method: Leave the cookie control on Medium. Click on "Site-List" tab.
• Click Add and type in the name of the site you are trying to log into.