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We will gladly exchange any item within 15 days after the date you
receive it. Don't worry if there are circumstances that cause a
few days delay beyond the deadline. We will still accept your
return.
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Unless the item you are exchanging is a mistake on our part, or is
defective, we cannot issue a return label or credit your return shipping
cost. (Would you expect a retail store to pay the expense for you to
return something to their store?)
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We can only
offer free shipping once. If your original
order is over $50, the first shipment will
be free. If you need to send an item
back and have another size or style sent,
a shipping charge will apply if it is
under $50.
Save yourself some
time and money...
Get it right the first time by using the
size chart provided on each ordering page.
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Have the baby's measurements ready before
you order.
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Do not try to determine the size to order
by the baby's age, weight, or the size
they are currently wearing in other
clothing.
(see why here)
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We have
measured each style, allowing for wearing
ease. If you order according to the
size matching the measurements on the size
chart, you will get a good fit and will
not have the extra expense of returning
and reordering an item.
Return Instructions:
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If you still find that you need to exchange an item, the easiest way is to place another order for the
item you wish to exchange for.
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No authorization number is required for returns, so you don't need to
call in advance.
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Then package the item you are
returning and send it back to us.
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Please be sure to send it so it can be
traced. We cannot issue a credit without proof of delivery.
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If you send it back by US Postal Service, request delivery confirmation.
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If you send it back by UPS or FedEx, keep your tracking information.
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Send your return to:
One Small Child Returns Dept.
45 N Broadway
Blackfoot, Idaho 83221.
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When we receive your returned item we will issue a credit to your card
within 3 business days. Please allow 3-4 business days after that for
the transaction to post at your bank.
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We offer same-day turnarounds on exchanges! Just place your order for
the replacement item before 11 a.m.
MST, and we will send it that day.
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Exchanges requested after 11 a.m. will be
shipped the next business day.
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As with
returns, exchanged items must be unused, with all
hang tags and labels in their original position.
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We
cannot accept returns or exchanges of custom
monogrammed articles.
