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We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange (less shipping, handling and insurance charges).
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Please follow these steps to return or exchange your jewelry item(s):
- Contact Customer Service and request a Return Authorization Code for your order number.
- Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box.
- Send your item(s) with Security Tag(s) attached, original packing materials, return form,
and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking
number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.
Send your package to:
JC Store
73 West 47th Street
New York, NY 10036
- After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the
returned item(s).
- A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will
be issued in the original form of payment. Please allow one monthly billing cycle for the credit to
appear on your credit card statement.
Returns and Exchanges are subject to the following restrictions:
- The original Invoice and a Return Authorization Code must accompany the returned item to avoid 15% restocking fee.
- The Security Tag must not be removed. This is a security feature we use to verify the authenticity of the
item. We cannot accept items whose security tags have been removed or tampered with.
- Non-insured packages will be returned to sender.
- The item must be returned in its original condition, unworn and unaltered in any way. Items damaged due to client negligence cannot be returned.
- Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
- Gifts to third parties are not refundable, and can only be exchanged.
- Shipping, handling and insurance charges are not refundable.
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