-- ORDERING --
I'm having trouble ordering online. What do I do?
Give us a call! We're happy to take your order by phone
24 hours a day, 7 days a week. Call
us right now at
1-800-99-URBAN (1-800-998-7226). Promo Code: . Please have "Promo Code" ready when calling to secure these Internet only discount prices!
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover Card and PayPal.
Do you charge sales tax?
Only on orders with a California shipping address. We're required by law to
charge sales tax on orders shipped to addresses within California only.
Is my credit card information safe when ordering from UrbanScooters.com?
Yes! Keeping your personal information personal is a top priority. Please visit
our
Safe Shopping Guarantee page for more information.
I have a question about placing an order and haven't found the answer here
on your FAQ page. What do I do?
Please call our Order Hot Line at
1-800-99-URBAN (1-800-998-7226). Promo Code: . Please have "Promo Code" ready when calling to secure these Internet only discount prices! If you prefer
to reach us by e-mail, our address is
info@urbanscooters.com. We'll do our best to answer all of your
questions.
I had a problem at checkout. How do I know you received my order?
You'll receive e-mail confirmation immediately after your order has been placed.
If you don't receive e-mail confirmation within one hour, please contact UrbanScooters.com
customer service by phone at 626-799-2099 or e-mail at
info@urbanscooters.com.
I have a question about an order I've all ready placed and haven't
found the answer here on your FAQ page. What do I do?Please contact our Customer Service department by phone at 626-799-2099
or by e-mail at
orders@urbanscooters.com. We look forward to the
opportunity of answering your questions.
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-- ABOUT OUR SCOOTERS, BIKES, GEAR,
PARTS & ACCESSORIES --
What are off-brand scooters and clones?
Off-brand scooters and clones copy-cat the look of quality brand name scooters. They're typically poor in quality and unsupported by the manufacturer or store that sells them. We've seen these scooters sold through questionable and reputable vendors alike. As you can imagine, owning a scooter that's unsupported by the manufacturer can turn into a big problem when replacement parts are needed. UrbanScooters.com is committed to offering only the best brands supported by quality manufacturers!
Do I have to drain my battery completely before
I recharge it?
No. The batteries
that power the electric scooters and bikes we sell can be plugged in and recharged
no matter the current battery level.
Does my electric scooter or bike come with a battery
charger?
Yes! Every electric
scooter and bike we sell comes complete with a battery charger.
Is it safe for my child to ride your electric scooters
and bikes?
Yes. It is safe when the child
is the right age and following the recommended safety precautions.
See our
Scooter Safety Page for more information about
safe scooting.
Is it legal to ride an electric scooter or bike
where I live?
The laws and regulations that govern the operation of electric scooters and
bikes vary from state to state. We recommend contacting your local law
enforcement agency or DMV for the most up to date and accurate information.
Do your electric scooters and bikes require assembly?
They arrive at your door 90% assembled. Some minor adjustments will be necessary,
but the process is not complicated and should take no more than 5 or 10 minutes.
I'm looking for a part and can't find it on your
website. Do you have it?
If it's not on our site we don't carry it. We suggest contacting the store where
you bought your scooter, or do a search on the Internet under the brand name of
the scooter to find the manufacturer or a store that might carry the part.
Can you send me a printed catalog of your products?
We don't have a printed catalog to send by mail.
You can find our entire inventory online at
urbanscooters.com.
What's the best darned scooter you sell?
Everyone's tastes are different. Why not check out our
Electric or
Gas Scooter Comparison Charts and let us know which one you like best.
What's the difference between the Schwinn X-Cel, Mongoose Pro Fusion and and GT Tsunami?
The Schwinn X-Cel, Mongoose Pro Fusion and and GT Tsunami are manufactured by Currie Technologies to identical technical specifications. The only difference between them is the brand name and the paint job. We suggest you pick the one with the brand name and paint job you like best.
What's the difference between the Schwinn F-18, Mongoose Pro Hornet FS and GT Shockwave?
The Schwinn F-18, Mongoose Pro Hornet FS and GT Shockwave are manufactured by Currie Technologies to identical technical specifications. The only difference between them is the brand name and the paint job. We suggest you pick the one with the brand name and paint job you like best.
What's the difference between the Schwinn New Frontier, Mongoose Pro Cosmic and GT Trailz?
The Schwinn New Frontier, Mongoose Pro Cosmic and GT Trailz are manufactured by Currie Technologies to identical technical specifications. The only difference between them is the brand name and the paint job. We suggest you pick the one with the brand name and paint job you like best.
I have a question about one of your products and
haven't found the answer here on your FAQ page. What do I do?
Check the product description page for that product.
Chances are the answer you're looking for is there.
If you still can't find the answer, give our main business office a call
at 626-799-2099 or send us an e-mail at
info@urbanscooters.com. We'll do our best to answer all of your
questions.
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