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30 DAY REFUND POLICY
If you wish to return merchandise purchased from UrbanScooters.com for a refund, please review the terms and conditions below, then fill out the R.M.A. (Return Merchandise Authorization) Form located at the bottom of this page. Within 24 - 48 business hours of submitting this form we will contact you by email with your R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized.
If your purchase has arrived with shipping damage or product defect, please click here to review our policies.
REFUND POLICY - TERMS AND CONDITIONS
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 30 days of the purchase date.
Preparing your product for return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us by email.
- Clearly print your RMA# on the return shipping label (on the outside of the box).
- For your protection we recommend all returns be sent via UPS, Federal Express, or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
- Freight collect and COD packages will not be accepted
At the discretion of UrbanScooters.com, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. Items returned without a RMA# may be recycled without customer recourse and may not be credited for a refund.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made within 3 - 5 weeks of receipt. The amount of the refund is affected by the following store policies;
- A restocking fee equal to 15% (20% on all Rad2Go merchandise) of the purchase price plus all shipping and handling fees incurred by UrbanScooters.com in the delivery of the merchandise to the customer will be deducted from the refund amount.
RETURN MERCHANDISE AUTHORIZATION FORM (FOR REFUND)
Please review the terms and conditions of our refund policy noted above, then fill out the form below. Within 24 - 48 business hours of submitting this form we will contact you by email with your R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized through use of this form.
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