Farabloc Customer Service

Overview

Thank you for visiting Farabloc.com -- The Comfort Zone. Farabloc Electromagnetic (EMF) Shields are a natural drug-free way to deal with pain and shield your body from the harmful effects of high frequency electromagnetic radiation.

What we're about is simple: providing a product designed to alleviate pain and discomfort resulting from injury, illness, phantom pain and other debilitating conditions. As reported by satisfied users and supported by clinical studies, Farabloc offers an inexpensive way to deal with pain without resorting to intrusive remedies and chemical painkillers.

You can quickly and easily browse testimonials, clinical studies and our product catalogue in a completely private, secure and -- we hope -- enjoyable environment. Our policies are simple, too.

If you don't see the answer to a question that you have, please let us know -- either contact us at: info@farabloc.com, or call us anytime at: 604.941.8201.

Placing orders

Click on the "Order" button beside a product to add it to your shopping cart. If you continue to browse after adding products to your shopping cart and are ready for checkout, just click the "Shopping Cart" button in the index bar on the left. There you'll see the contents of your shopping cart -- you can delete or change the quantity or individual items. Then follow the simple checkout instruction below your cart and your order will be placed.

If you prefer, you can phone, fax or mail in your order request. If you fax your order, please select the products that you're interested in, go to the "Shopping Cart" page, and print it -- filling in your credit card information and any other information that's blank.

If you mail in your order, please follow the same procedure for completing the printed version of your "Shopping Cart" page and remember to calculate the total with any applicable taxes, include a money order for this amount and mail it to the address shown to the left.

Warranty

All of our products include a one year warranty against manufacturer's defects only.

Returns - Warranty Claim

To make a warranty claim, return the defective product during the warranty period to:

Farabloc Development Corporation,
211-3030 Lincoln Avenue, Coquitlam, British Columbia
Canada V3B 6B4

A replacement product will be supplied after Farabloc has confirmed the product has a manufacturer's defect.

Shipping & delivery

We arrange shipping to any destination within North America for the cost of $10.00 per item. Purchases outside of North America will be shipped for a cost of $20.00. Extra charges may apply for some countries and you will be advised prior to shipping. If requested, courier or express delivery can be arranged at rates currently in effect. Orders are typically shipped within 48 business hours of receipt of your order. Please allow 2 weeks for delivery.

Payment

We accept Visa, MasterCard and American Express. Your credit card is not charged until your order ships. We are required to collect Provincial sales tax (7.5%) for orders within British Columbia, Canada and GST (7%) for orders shipped anywhere within Canada.

Custom manufacturing

The Farabloc products you see listed in the on-line catalogue section cover the most commonly requested sizes and uses. We do manufacture products to your exact specifications. You can contact us with a description of your specific requirements to obtain an exact price and estimated time of delivery.

Using "Cookies" for secure purchasing

When you visit the Farabloc website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. Cookies enable our website to recognize the information you have consented to give us, such as your credit card information. The cookie cannot be read by any website other than ours. In order for the secure on-line transaction process to work please check the following procedure to configure your browser to accept cookies.

To configure Netscape to accept cookies, look under Edit in the toolbar and select "Preferences... Advanced" and make sure the radio button next to "Accept only cookies that get sent back to the originating server" is checked.

Secure purchasing

Our secure server encrypts all payment information you send us, including your name, address, credit card number and its expiration date. The encryption process (secure socket layer or SSL) converts all this information into code that is securely transmitted over the Internet.

Your privacy

We value your business and respect your privacy. We do not rent or sell information about you to any outside individuals or organizations. We collect only minimal information that is essential to provide outstanding service. All information you give us is kept secure and not released to others.

We do NOT use cookies to examine your surfing behavior before or after leaving the Farabloc website. If at any time you believe that Farabloc Development Corporation has not followed the above policy, or if you would like your information to be removed from our system, please contact us at: info@farabloc.com and we will make every reasonable efforts to identify and correct any problem.

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