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BUSINESS POLICIES
WEB POLICY STATEMENT
Our site is owned and controlled by us.  You will not find offensive material at leeners.com.  We are a safe, family place on the web.  We do not sell advertising or banner ad space on our site and we do not provide links to other web sites which may have non family oriented content.
PRIVACY POLICY
We do not sell, trade or buy mailing and email address lists.  We hold our relationship with our customers in strict confidence.  You have the option of receiving our monthly email updates by providing us your email address.  Requests for removal from the email list are processed as they are received.
ON-LINE SECURITY
This web site is registered with GeoTrust True Site and uses Secure Server Protocols when any personal and payment information is submitted via the internet.  Our secure server is accessed via the shopping cart review page.
QUALITY CONTROL
Our business is dependent on your success.  We know the value of freshness in the products we sell. For that reason, we restock our store weekly. 
PRICING POLICY
We make every effort to provide the best quality, service and price.  The prices on our web site, in our store and in our catalog are the same.  We do provide volume discounts on large quantity orders. 
MAIL ORDER POLICY
Your order will be processed quickly but please note that we do not use robots or auto reply programs on our web site.  We confirm every order personally. We feel that personal contact is worth the wait.
SHIPPING POLICY
Every effort is made to ship your order within 48 hours.  We use UPS, UPS Global and US Priority Mail to get you the best price.  APO orders are shipped US Priority Mail.  Customers are responsible for any and all duties or taxes on deliveries outside the USA.  The cost of shipping your order is calculated when you enter the secured shopping cart prior to you entering any payment information.
RETURN POLICY
Non perishable Items may be returned for credit only within 3 days of receiving your order. Please call for return authorization.  We charge a 10% fee for goods returned for credit and refused deliveries.  We do not refund shipping cost or return shipping charges. Confirmed damaged goods and errors will be replaced cost free.
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copyright 2004 J.R.Leverentz
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