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Quality of our Caviar and Gourmet Foods
We have the pleasure of offering to our customers the delight of the world's most sought after delicacies delivered overnight. We choose only the finest caviar in our selection process, and that excellent product is only then offered to our customers. We guarantee that all of the highest grade caviar sold by CAVIARetc.com is packaged by professional and experienced caviar handlers, and will arrive 100% fresh.
Legal
Since 1998 caviar trade has been governed under "CITES" (Convention of International Trade in Endangered Species). CAVIARetc.com provides you with quality domestic and imported caviar officially produced in the US or imported from Russia, Kazakhstan, Azerbaijan, Bulgaria, Uruguay and other caviar producing countries. Our caviar is produced by authorized dealers who are monitored and controlled by 1) CITES, 2) FDA, and 3) U.S. Customs. Our caviar is documented to derive from legally acquired sturgeon and carries no threat to the sturgeon species of the world. All other gourmet foods offered by CAVIARetc are imported in compliance with domestic and international laws of trade.
Privacy
CAVIARetc.com respects and guards the privacy of our customers. No information you enter on our website will be shared with outside companies or mailing lists.
Security
All credit card transactions are handled using SSL (Secure Socket Layers) to guarantee the security of your personal information. Our professional technical staff will ensure that all your personal information is safe behind our state of the art firewall.
Please note that for additional security CAVIARetc.com will never save your credit card information, to ensure your 100% safe shopping experience. And our security partner Comodo will ensure every transaction for up to $10,000 to put your mind at ease while shopping with CAVIARetc.com
Shipping Information
All CAVIARetc.com's orders containing caviar or other perishable goods are shipped via FedEx Priority Overnight Delivery. These products will be shipped using high-quality thermal packaging and gel-ice packs. We guarantee all orders 100% fresh upon arrival.
Orders containing only non-perishable products are shipped via method selected by the Customer during the checkout process.
Shipping Costs
FedEx Ground (non-perishable items only): $10
FedEx 2nd Day (non-perishable items only): $15
FedEx Priority (perishable and non-perishable items): $25
Due to the perishable nature of our products, CAVIARetc.com and FedEx cannot deliver to P.O. boxes.
All orders placed before 12:30 PM EST will be processed and shipped the same business day (Monday-Thursday). All orders received after 12:30PM will be processed the next business day. Orders placed after 12:30PM on Thursday and on Friday will be processed and shipped on Monday.
If Saturday delivery is requested during checkout, $12.50 will be added to your shipping total. Orders marked for Saturday delivery must be received by 12:30 EST on Friday. Orders placed on Saturday or Sunday will be processed and shipped on Monday, or if Monday is a holiday, the next business day.
Pricing
Due to the fact that our products' production price fluctuates throughout the year, our pricing may be adjusted accordingly.
Returns and Exchanges
All CAVIARetc.com's products are guaranteed to be 100% fresh upon arrival. If any questions arise in regards to received products, please contact customer support by e-mail: support@CAVIARetc.com or by phone: (800) 819-4330.
Payment Methods
CAVIARetc.com accepts Visa, Mastercard, Discover and American Express.
Contact Info
Customer Service: support@CAVIARetc.com
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