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My site is down! Help!
Before submitting a trouble ticket, if you can't reach your website, please:1) Check the Annoucement page at our Support Area.2) Check our Network Status page to see if the s...
Last Modified: 2004-05-19 Number of views: 532
Where can I find the network status page?
You can find the Network & Server status page at: http://www.esupport24.com/netstatus/...
Last Modified: 2004-04-07 Number of views: 307

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Why do I get this error? Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B
You may receive this error in your email client settings at some point. In Outlook this is a bug and can usually be resolved by restarting your email client and making sure yo...
Last Modified: 2004-04-21 Number of views: 2673
I still can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in ...
Last Modified: 2004-04-18 Number of views: 1162
Can I connect to MySQL remotely?
Yes, you can connect to your MySQL database remotely. Remember to enter the IP address or hostname of the remote machine connecting, to the access hosts list in the MySQL mana...
Last Modified: 2004-04-21 Number of views: 1131
How do I backup & restore a MySQL database using phpMyAdmin?
How to back up a mySQL database using phpMyAdmin: You can backup your database using the PHPMyAdmin feature in your control panel. In PHPMyAdmin, select the database you want...
Last Modified: 2004-04-21 Number of views: 1120
How do create an addon (adding another domain to your account)
 Procedure For Addon Domains:1.  Register your new domain name. 2.  Log into your Cpanel and click on the "ADD ON" icon. 3.  Enter your domain name in ...
Last Modified: 2004-05-19 Number of views: 1098
Why am I getting a 403 Forbidden Error?
A 403 Forbidden error occurs when the web server finds itself with insufficient permissions to run your script. Make sure you have given the script proper permissions. In SSH,...
Last Modified: 2004-04-16 Number of views: 971
Common FTP codes. What do they mean?
Here's a list of some of the most common FTP codes you might see:100 Codes The requested action is being taken. Expect a reply before proceeding with a new command. 110 Resta...
Last Modified: 2004-04-21 Number of views: 910
How do I modify an MX Record?
MX Records (or mail exchange records) are special server settings that help to control the routing of your email. By default, your emaill is currently routed through our serve...
Last Modified: 2004-05-19 Number of views: 887
Creating a database user through the MySQL console...
Through the mysql command line, this is accomplished by running the following commands.In SSH, type "mysql" to access the mysql command line. Then type:GRANT ALL PRIVILEGES ...
Last Modified: 2004-04-18 Number of views: 882
Connecting to MySQL through PHP...
Use the following outline to connect and begin querying the MySQL server from within your PHP scripts. Connect to the MySQL serverUse the following statement to connect to...
Last Modified: 2004-04-18 Number of views: 830