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ActiveKB Active Response System (ARS)
The ActiveKB Active Response System is what makes ActiveKB a truly unique and powerful product. By 'connecting' your contact form (or the built in ActiveKB contact form) with your knowledge base, your visitors can get instant responses to questions that they would normally send you via email.
Here's how ActiveKB's Active Response System works:
1. A website visitor wants to know more about your products or services. They visit your contact form to ask a question...
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2. Articles in your knowledgebase that match the visitors question are found, and are displayed on the page. At this point your visitor can read these answers to see if they help solve his problem.
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3. If your visitor doesn't find the answer that he/she is looking for, simply clicking on the "Send Your Question/Comment" button will send an email to you, containing their question or comment...
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