About Us

Thank you for visiting www.chococheer.com. At Choco Cheer, we are determined to provide the highest quality products and the best customer service experience possible.

Choco Cheer (operated by Sweet Reflections, Inc.) has been proudly providing elegant custom-wrapped chocolates for individuals and businesses since 2001. Our custom designs are wrapped around some of the finest chocolates available such as Ghirardelli, Nestle Crunch and Life Savers Candy.

We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery.

With Sweet Reflections your order is our number one priority, and we treat it that way. We are located in Carlsbad, California, serving customers throughout the entire U.S.A.

MAILING ADDRESS:
Sweet Reflections, Inc.
2101 Las Palmas Suite E Carlsbad, CA 92009
Tel: (760)476-0417
Fax: (760)476-0250
Web: www.sweet-reflections.com
Email: info@chococheer.com
Customer Service Hours: 9:00am - 6:00pm (Pacific Time) Monday - Friday

PAYMENT POLICY: We accept Visa and Mastercard. Or you may send a money order for the total amount of the order, including shipping, to the address above. Please allow an extra 2 weeks for us to process orders placed by money order.

RETURN POLICY: Personalized items, all chocolate items, or orders made to order are non-refundable. We are not responsible if you provide the wrong date or misspell a name, so please verify your dates and spelling of names very carefully. There is a 20% handling charge on all returns. Shipping charges are non-refundable. If we made a printing error, the product will need to be returned to us. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will “credit” their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification.

PRIVACY POLICY:
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

This site may contain links to other sites. Sweet Reflections is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. We do not sell information collected from our visitors/customers.

Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. No customer information is shared with any other firm or entity in any form.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. SSL is used to transfer sensitive information.

Choice/Opt-Out
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to remove@sweet-reflections.com

You can send mail to the following postal address:
Sweet Reflections, 2101 Las Palmas Suite E Carlsbad, CA 92009