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michael@annabotanica.com
* CUSTOMER SATISFACTION GUARANTEE ~ ALL SALES ARE FINAL so please try our SAMPLES first as we have a NO RETURNS, NO EXCHANGES policy of any kind. We want your skin, hair, pets, and home happy and samples are the best way if you are in doubt about the aromas, textures, or how your skin and hair will react to our potent formulas. All returned products will be discarded due to health reasons and you forfeit your order.
ALL ORDERS MUST BE PLACED ONLINE THROUGH THE SHOPPING CART.
* ONLINE ORDERING ~ our secure encrypted shopping cart is by Yahoo! Store who uses state of the art encryption coding for safe transfer of your private information. We do not store this sensitive information past 30 days. EVERY order must be entered through the shopping cart since it is tied in with our bookkeeping system to record every transaction.
* ORDERS ~ are filled within 2-3 days and ship within 2 business days of filling. However, it can take up to a full 10 business days to mail so please do not email inquiring about your order until that time span has elapsed. Minimum full size order is $15.00 with no limit to the number of sample types. Minimum sample order is 3 samples.
* SHIPPING ~ to the US ONLY by USPS Priority Mail ~ 2-3 day delivery for a flat rate of $6.00. To guarantee your order, we require shipment by Express Mail Service. If you select Priority Mail and your package is lost, we cannot replace it.
* HEAVY SHIPPING CHARGES ~ all orders of heavy items, large orders, and orders going long distances from Atlanta will incur an extra shipping charge.
* PAYMENTS ~ by Visa and MasterCard. Anna Botanica will appear on your credit card statement.
* SALES TAX ~ all Georgia residents will be charged 6% sales tax.
* FORGOTTEN PRODUCTS, INCORRECT SHIPPING ADDRESS, PRODUCT CHANGES, CANCELLATIONS ~ in an effort to expedite order processing time, we have automated many of our order processes and cannot make any changes to an order once it is finalized so check your order carefully!
* BACK ORDERS ~ we do not back order but ship everything that is in stock, if we happen to be out of a product you will not be charged, simply reorder with your next order.
* PROBLEM ORDERS ~ wrong product and leaks do happen from time to time and if this happens to you simply email me immediately with which the 'oopsie' is and I'll immediately send out a replacement. Don't bother returning, just enjoy or pass it along to a friend :).
* CONTACT US ~ by email since I'm usually in the lab and my computer is always on and I answer the "email ring" like a telephone ring, this way I can respond more quickly and you can print instructions if necessary. Emails with no Subject are automatically deleted due to the risk of passing along a computer virus. Lab hours are M-F from 10-5.
* SPECIALS ~ listed products are final and cannot be exchanged, switched, or combined with other specials or discounted products and will remain on special until supplies are exhausted.
* CATALOG ~ we do not offer a catalog or other brochures, all information may be obtained from our website. Please feel free to print for your personal use only.
* PRODUCTS ~ the highest quality obtainable made fresh in small batches, many certified organic and bio-dynamic ingredients, without water, artificial ingredients, and chemicals... the way Nature intended. Because we use natural ingredients with the least amount of processing, the texture, feel, and appearance of all products will vary...you may even find a bit of leaf or twig included at no additional charge :), the shelf life of our products is a conservative 6-9 months which refrigeration will extend, please store in a cool, dark, dry location away from light and heat, keep tightly capped.
* PRIVACY POLICY ~ Anna Botanica does NOT rent, share, sell, exchange or in any way divulge your personal and/or credit information to any one at any time for any reason. I don't like anyone doing this to me so I don't do it to you! "Your PRIVACY is Our PRIVILEGE".
* WHOLESALE, PRIVATE LABEL, AFFILIATES, RETAIL LOCATIONS ~ Anna Botanica DOES NOT wholesale, private label, participate in affiliates, discount, or stock our products in any retail stores.
* TYPOS ~ Anna Botanica is not responsible for misprinted information or incorrectly printed prices.
* PRICES ~ are subject to change without notice.
CHARGEBACKS: I create and sell quality products in good faith and do not have corporate monies backing me. All sales are FINAL, samples available. You are legally responsible for any purchase you make from Anna Botanica and the ensuing bill.
DISCLAIMER ~ the statements made here in have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. If a condition persists please contact your physician. We strongly recommend that you do not use any of our products during pregnancy, while nursing, if you have high blood pressure, diabetes, or any other serious illness or disease until you gain the complete approval from your attending physician.
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