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Protecting your privacy is important to us. We hope the following statement will help you understand how Viator collects, uses and safeguards the personal information you provide to us on our Web pages. Unless you directly give us consent to do otherwise, Viator will only collect and use your personal information as set out below.
Our Commitment to Your Privacy Viator recognizes that you have a right to control your personal information. This statement sets out the Privacy Policy which governs the use of personal information by Viator. Please read this Privacy Policy carefully before using the Viator Web pages. Usage of the Viator Web pages and services is conditional upon you agreeing to be bound by this Privacy Policy. Our Security and Storage Measures We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our Web pages. When you transfer personal information to us we require that a "secure session" first be established using Secure Socket Layer (SSL). Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties. However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Viator will not be held responsible for events arising from unauthorized access to your personal information. When you visit our Web pages our Web server automatically recognizes your domain name and we collect your domain name. When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfill your booking or purchase. Similarly, when you communicate with us regarding a booking or purchase you have made we collect your e-mail address. We also use cookies to collect information, as discussed below. No further collection of personal information will occur without your consent. We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services. "Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
How We Use Your Personal Information We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfill your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us. We or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want us to contact you in the future please let us know. We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us. We do not partner with or have relationships with any businesses which serve ads on to Web sites and collect information about your use of Web sites. If you do not want to receive communications from us or you do not want us to share your personal information with third party organizations, please inform us by sending an e-mail to support@viator.com. We will the implement your request within 7 days and will not make further contact without your consent and will not disclose your personal information to other parties. However, we cannot be held responsible for the actions of other parties who have already obtained your personal information. Accessing Your Personal Information If at any time you want to know exactly what personal information we hold about you, please contact us by sending an e-mail to support@viator.com. We will endeavor to make available to you a copy of your record within 7 days. If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. Changes to Our Privacy Statement Our commitment to being a leading provider of online travel and booking services means that our business will continue to evolve as we introduce new products and services. Because of this, from time to time our Privacy Policy may be reviewed and revised. Viator reserves the right to change its Privacy Policy and post the policy changes to our Web page to notify you of these changes. We will only use your personal information collected from the time of the policy change. If you are concerned about how your personal information is used, please refer to the Privacy Policy on our Web pages periodically. Please note that our products are made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from Viator's Privacy Policy. If you have any questions regarding our Privacy Policy or you believe that we are not following our Privacy Policy, please contact us by sending an e-mail to support@viator.com, stating your questions or concerns. We will endeavor to respond to your questions or concerns within 7 days.
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