ActiveKB Features

• Completely rebrandable. Easily rebrand the look and feel of ActiveKB to match your websites color scheme, logos and more.
  
  
• Knowledgebase categories. Allows your customers and website visitors to find exactly what they are looking for by 'drilling' down into categories. Organize your questions and answers in easy to find categories.
  
  
• Word glossary. Use the glossary to define meanings for words which your users may not understand. Then, when viewing an entry in your knowledgebase, your users simply roll their mouse over the word and its description will appear next to it.
  
  
• Powerful searching. Your customers can easily find questions and answers using the simple to use search feature. Add the search form to any part of your website in seconds!
  
  
• Easy to use HTML editor. Add knowledgebase entries using the integrated WYSIWYG (What you see is what you get) HTML editor and create rich text, links, lists, etc directly through your web browser.
  
  
• File attachments. Add file attachments to your knowledgebase entries, including Word, Excel, PDF, Text, images and more. Upload directly from your web browser!
  
  
• Printable articles. Allow your knowledgebase users to easily print hard copies of knowledgebase entries for them to use for reference when working with your products or services.
  
  
• Email articles. Allow your knowledge base users to easily email themselves or their friends a link to a knowledge base entry.
  
  
• Customer comments. Get an invaluable insight into your customers and visitors, by allowing them to comment on your questions and answers. Automatically approve comments, or manually approve them from within your control panel.
  
  
• Most popular questions. Let your customers see the most popular articles in your knowledgebase system, quickly and easily from the main page.
  
  
• Related articles. When viewing an article, ActiveKB automatically displays a list of related articles on the page, making it easier for your customers to find relevant information.
  
  
• Completely web based. No software to download or install on your PC. Allows your customers to find answers to questions through their web browser. You can add and update questions / answers using only your web browser.
  
  
• Active response system - Reduce your support time by giving your customers instant answers when they submit a question via the integrated contact form. ActiveKB will try and find an answer to their question in your knowledgebase and will give the user the option to continue submitting their question to you (via email), if they can't find what they are looking for.
  
  
• Easy to use. Developed with the end user in mind, ActiveKB is simple to use and you can get started creating your knowledge base system or FAQ in minutes.
  
  
• Completely rebrandable. Easily rebrand the look and feel of ActiveKB to match your websites color scheme, logos and more.
  
  
• Free installation. Let our expert staff install ActiveKB on your web server at no extra cost. Simply email us your FTP and Database details, and we'll take care of the rest.
  
  
• Web based installation wizard. Simple, easy to use installation (or take advantage of our free installation service). Have your knowledgebase application setup and ready within minutes! Just follow the step by step wizard.
  
  

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