Download our CCAF (credit
card form)
(PDF) Acrobat Reader
Download
the PDF reader here
or pls
request the MsWord version via :
indo-holidays@indo-leisure.com
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GENERAL
INFO
Indo-holdays.com Dotcom has been partnered with most
hotels in Bali and beyond for many years, tour operator
and other company in tourism industry to provide our
netter wide range of accommodation, unique tour packages,
activities, course, wedding, etc to choose from.We will
soon be updating the site to include Lombok, & Java
hotels.
IMPORTANT !!!! PLEASE READ THIS PART BEFORE
READING
THE PARTS BELOW
CREDIT
CARD PAYMENT - WHY THIS AND THAT !!!
Internet based credit card transactions are treated
as "Credit Card Not Present" or CNP transactions
by any credit card issuing banks (this means we don't
see your credit card at the time of transaction). Indo-holidays.com
as Merchants bear the entire risk for credit card fraud
when these types of transactions occur. This can lead
to a high chargeback/credit rate for us. An unacceptably
high chargeback/credit rate can lead to our merchant
account facilities being terminated by our bank who
provides them.
- Credit
Cards can pose problems when the person is not present
- Imagine the
Risks when you can't see the card or the person !!!
- CNP transactions
4% of all transactions, 50% of fraud in the world
To help
us, the Internet merchants identify potentially fraudulent
transactions and reduce the risk of losses associated
with fraud, our bank (Bank Negara Indonesia 1946, adress
: Jl. Raya Puputan Renon Denpasar-Bali, Phone : (0361)
246 069 who deals with our Credit card not present transaction,
requires us to have three documents before being able
to process any CNP transactions
- The copy of
the credit card both side (faxed to us)
- The photocopy
of the guests passport
- Some form of
a statement (in our case this is called CCAF, credit
card authorization form) stating the acknowledgement
of the guest that his or her credit card will be charged
in the amount he/she signed for. The person signing
the statement, owns the passport copy being sent,
and the credit card must be owned by the person who
is/will be travelling or reserving the room. ( CASES
: So hypothetically speaking, if in the case the son
of a family would like to travel, he cannot use his
fathers credit card fax copies to make the bookings,
unless his father is travelling with him and the booking
is under his fathers name, the passport is his fathers
etc )
The
guest should not worry about the miss use of credit
card photo copies faxed and other documents sent because
:
- Our
banks (BNI) will have those copies (not us)
- Without
the statement (CCAF) signed by the guest who owns
the credit card with the correct figure agreed by
the guests and merchant, any transaction involving
the guest credit card can be disputed, which leads
to a chargeback to who/what ever merchants uses it
and charges it. Thats why these three documents is
needed, with these three documents, a transaction
is valid and protected by the banks
Please note that
other form of payment is also possible, such as Bank
Transfer, please read below :
Other
source of articles on CNP (credit card not present or
credit card transaction on online)
(http://www.smallbusiness.med.govt.nz/programme/phase2/presentations/creditcard-fraud.html
RESERVATION
PROCEDURES
-
All reservation will be processed if you completely
fill our Reservation Form.
-
Your
reservation will be replied at least within 5-8
hours on business days to 10 to 12 hours on week
ends. At times it can be faster (2 hours)
-
If
your reservation is not confirmed within 12 hours
our staffs will inform you and provide you with
other suggestions.
TO
GUARANTEE YOUR RESERVATION
-
To
confirm & gurantee your reservation we request
for you to fill out our credit
card authorization form (CCAF),
signed and faxed to us with a faxed copy
of your passport (your ID) and a copy of
your credit card both side faxed to ++62-361
244566. Please
read the CANCELLATIONS information
below on why we have to obtain these documents from
you.
-
You
will be provided with a Credit card Authorization
Form (CCAF) when we have confimed
the room at the hotel of your choice.
-
For
you to keep your reservation without us having to
release your room reservation, you must do point
1 above.
-
We
will only use your credit card as a means for GUARANTEEING
your bookings although this could also be a possible
payment method.
-
We
will validate your credit card once we receive your
signed (CCAF).
- information
below on why we have to obtain these documents from
you, why do we need all these documents ? please read
above explanation on
"CREDIT CARD PAYMENT
- WHY THIS AND THAT !!!"
PAYMENT
METHOD.
There are 3 options. Before payment can be done, the
room must first be guaranteed. Please read above in
guaranteeing the room being reserved.
- Payment
via credit card
- Payment
via US-Dollar cash on arrival (to Guarantee Reservation
online is neccessary)
- Payment
done via bank transfer
Please
read the Payment Alternatives
detail below
-
Credit
Card >>> Full
payment can be done via credit card (VISA &
MASTER card only). However please note that with
this type of payment method, we will deduct
an additional 3%
from the total amount of the reservation
due to bank transaction charges.
-
Cash
USD >>> Payment can also be done
as you arrive at the Bali Airport ( if you decide
in using our hotel transfer from the airport our
English speaking guides will assist you thus- payment
can be done in the car on your way to the hotel).
No added fee will be charged when done through this
method.
Payment must be done before reaching the
hotel since we must provide you with a
hotel voucher for your room reservation. We wil
NOT provide you with a hotel voucher if payment
is not done at the above locations. We also require
for the payment to be done in cash USD
(United States Dollar) and NOT
in any other currency or in the form of TC (travel
cheques). We will reject all other currencies and
TC's. Please also provide new US Dollar Notes -
since the local banks will reject old USD notes
(or it will be valued less by the bank) . We will
only accept IDR when the rate is previously agreed
upon in IDR (Indonesian Rupiah) from Domestic Guests
or KITAS, KIMS holder.
-
Via
Bank Transfer >>> Payment can
also be done via bank transfer. We recommend this
type of payment method for domestic guests. For
international guests, we also welcome bank transfer.
Please note that we will reject payment where we
will be charged with the bank transfer fee.
Please
remember before payment can be done, the room must first
be guaranteed (please read above in guaranteeing a room)
CANCELLATIONS
The cancellation fee will not be charged by
Indo-holidays.com. However cancellation fees might be
charged by the Hotels or other arranger with whom agreement
have been made and for such condition that may occur,
these fees will be charge to the client.
-
We
will charge your credit card a one night
fee if you cancel within 7 days of your
arrival on low season and 14 days at high season,
and 30 days on peak season. Each hotels have their
own version of high, low and peak season, so please
read the rate table carefully before booking and
cancelling.
-
We
will charge your credit card a "NO snow fee"
(fee for the nights being booked)
if you do not show up at all at the hotel. No Refund
is applicable for a "no show".
TRAVEL
DOCUMENTS
Each traveler shall be responsible for obtaining the
appropriate visa (s) and carry a valid passport at all
times. All travelers to Indonesia must be in possession
of passports with at least six months validity beyond
anticipated return date and have proof of onward journey,
either return of through tickets.
LAW
OF AGREEMENT
The laws of the Republic of Indonesia shall govern this
agreement. Any claim or legal action arising relating
this agreement, the regulations of the Republic of Indonesia
shall rule.
ADDITIONAL
TERMS
Additional Terms and Conditions may apply to reservation,
purchase of services and other uses of portion of this
site and you agree to abide by such other Terms and
Conditions.
COMMUNICATION
As we communicate mostly through email, please make
sure your email is correct or in case we need your telephone
or facsimile, please supply us
Download our CCAF (credit
card form)
(PDF) Acrobat Reader
Download the PDF reader here
or pls
request the MsWord version via :
indo-holidays@indo-leisure.com
|
other
terms document
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