GENERAL INFO

Indo-holdays.com Dotcom has been partnered with most hotels in Bali and beyond for many years, tour operator and other company in tourism industry to provide our netter wide range of accommodation, unique tour packages, activities, course, wedding, etc to choose from.We will soon be updating the site to include Lombok, & Java hotels.

IMPORTANT !!!! PLEASE READ THIS PART BEFORE READING
THE PARTS BELOW

CREDIT CARD PAYMENT - WHY THIS AND THAT !!!

Internet based credit card transactions are treated as "Credit Card Not Present" or CNP transactions by any credit card issuing banks (this means we don't see your credit card at the time of transaction). Indo-holidays.com as Merchants bear the entire risk for credit card fraud when these types of transactions occur. This can lead to a high chargeback/credit rate for us. An unacceptably high chargeback/credit rate can lead to our merchant account facilities being terminated by our bank who provides them.

• Credit Cards can pose problems when the person is not present
• Imagine the Risks when you can't see the card or the person !!!
• CNP transactions 4% of all transactions, 50% of fraud in the world

To help us, the Internet merchants identify potentially fraudulent transactions and reduce the risk of losses associated with fraud, our bank (Bank Negara Indonesia 1946, adress : Jl. Raya Puputan Renon Denpasar-Bali, Phone : (0361) 246 069 who deals with our Credit card not present transaction, requires us to have three documents before being able to process any CNP transactions

• The copy of the credit card both side (faxed to us)
• The photocopy of the guests passport
• Some form of a statement (in our case this is called CCAF, credit card authorization form) stating the acknowledgement of the guest that his or her credit card will be charged in the amount he/she signed for. The person signing the statement, owns the passport copy being sent, and the credit card must be owned by the person who is/will be travelling or reserving the room. ( CASES : So hypothetically speaking, if in the case the son of a family would like to travel, he cannot use his fathers credit card fax copies to make the bookings, unless his father is travelling with him and the booking is under his fathers name, the passport is his fathers etc )

The guest should not worry about the miss use of credit card photo copies faxed and other documents sent because :

• Our banks (BNI) will have those copies (not us)
• Without the statement (CCAF) signed by the guest who owns the credit card with the correct figure agreed by the guests and merchant, any transaction involving the guest credit card can be disputed, which leads to a chargeback to who/what ever merchants uses it and charges it. Thats why these three documents is needed, with these three documents, a transaction is valid and protected by the banks

Please note that other form of payment is also possible, such as Bank Transfer, please read below :

Other source of articles on CNP (credit card not present or credit card transaction on online)

(http://www.smallbusiness.med.govt.nz/programme/phase2/presentations/creditcard-fraud.html

RESERVATION PROCEDURES

• All reservation will be processed if you completely fill our Reservation Form.
• Your reservation will be replied at least within 5-8 hours on business days to 10 to 12 hours on week ends. At times it can be faster (2 hours)
• If your reservation is not confirmed within 12 hours our staffs will inform you and provide you with other suggestions.

1. To confirm & gurantee your reservation we request for you to fill out our credit card authorization form (CCAF), signed and faxed to us with a faxed copy of your passport (your ID) and a copy of your credit card both side faxed to ++62-361 244566. Please read the CANCELLATIONS information below on why we have to obtain these documents from you.
2. You will be provided with a Credit card Authorization Form (CCAF) when we have confimed the room at the hotel of your choice.
3. For you to keep your reservation without us having to release your room reservation, you must do point 1 above.
4. We will only use your credit card as a means for GUARANTEEING your bookings although this could also be a possible payment method.
5. We will validate your credit card once we receive your signed (CCAF).
6. information below on why we have to obtain these documents from you, why do we need all these documents ? please read above explanation on "CREDIT CARD PAYMENT - WHY THIS AND THAT !!!"

PAYMENT METHOD.

There are 3 options. Before payment can be done, the room must first be guaranteed. Please read above in guaranteeing the room being reserved.

1. Payment via credit card
2. Payment via US-Dollar cash on arrival (to Guarantee Reservation online is neccessary)
3. Payment done via bank transfer

Please read the Payment Alternatives detail below

1. Credit Card >>> Full payment can be done via credit card (VISA & MASTER card only). However please note that with this type of payment method, we will deduct an additional 3% from the total amount of the reservation due to bank transaction charges.
2. Cash USD >>> Payment can also be done as you arrive at the Bali Airport ( if you decide in using our hotel transfer from the airport our English speaking guides will assist you thus- payment can be done in the car on your way to the hotel). No added fee will be charged when done through this method.
   Payment must be done before reaching the hotel since we must provide you with a hotel voucher for your room reservation. We wil NOT provide you with a hotel voucher if payment is not done at the above locations. We also require for the payment to be done in cash USD (United States Dollar) and NOT in any other currency or in the form of TC (travel cheques). We will reject all other currencies and TC's. Please also provide new US Dollar Notes - since the local banks will reject old USD notes (or it will be valued less by the bank) . We will only accept IDR when the rate is previously agreed upon in IDR (Indonesian Rupiah) from Domestic Guests or KITAS, KIMS holder.
3. Via Bank Transfer >>> Payment can also be done via bank transfer. We recommend this type of payment method for domestic guests. For international guests, we also welcome bank transfer. Please note that we will reject payment where we will be charged with the bank transfer fee.

Please remember before payment can be done, the room must first be guaranteed (please read above in guaranteeing a room)

CANCELLATIONS

The cancellation fee will not be charged by Indo-holidays.com. However cancellation fees might be charged by the Hotels or other arranger with whom agreement have been made and for such condition that may occur, these fees will be charge to the client.

1. We will charge your credit card a one night fee if you cancel within 7 days of your arrival on low season and 14 days at high season, and 30 days on peak season. Each hotels have their own version of high, low and peak season, so please read the rate table carefully before booking and cancelling.
2. We will charge your credit card a "NO snow fee" (fee for the nights being booked) if you do not show up at all at the hotel. No Refund is applicable for a "no show".

TRAVEL DOCUMENTS
Each traveler shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passports with at least six months validity beyond anticipated return date and have proof of onward journey, either return of through tickets.

LAW OF AGREEMENT
The laws of the Republic of Indonesia shall govern this agreement. Any claim or legal action arising relating this agreement, the regulations of the Republic of Indonesia shall rule.

ADDITIONAL TERMS
Additional Terms and Conditions may apply to reservation, purchase of services and other uses of portion of this site and you agree to abide by such other Terms and Conditions.

COMMUNICATION
As we communicate mostly through email, please make sure your email is correct or in case we need your telephone or facsimile, please supply us

other terms document