Why The Home Security Store ?
Why you should
choose the Security Store for your next online purchase.
We're proud of the business we've built with homesecuritystore.com. But we never
lose sight of the fact that you, the customer, are the only reason we're
here.
We've worked hard in an effort to earn your business, and we have a few
reasons why we think you should choose homesecuritystore.com for your next
online purchase.
Free Shipping!
Free Ground
Shipping on Purchases Above $100.00!
Product purchases for $100.01 and up will receive free Ground Shipping. Due
to location restrictions, some orders will not be eligible for
ground shipping. You may review our shipping policies here.
Price, Price, Price!
We know that when it really comes down to it, you want the best price.
That's why we've built homesecuritystore.com from the ground up with saving you
money in mind. When you shop at Norco Alarms, you don't have to wonder if
you're getting a great value on what you need. We can offer you great
pricing because we carefully control our costs and pass the savings
directly to you.
To make sure we are offering you the best price at all times. When you
visit homesecuritystore.com, you can be sure you are getting the latest
information available.
Time Is Money
Sometimes, your
time matters even more than your money. That's why we've put a lot of
effort into making sure it's easy to find what you need, as quickly as
possible. Likewise, our product categories make it easy to browse through
the departments that interest you, if you prefer. It's kind of like
walking down the aisles of a store, but much faster, and with a much
better selection.
Finally, when it's time to
place your order, we'll speed you on your way with a fast, simple checkout
procedure. We make it easy for you to set up your billing and shipping
addresses, choose your shipping method, and review your order before
finalizing it. And, we even provide you with a printable receipt for
your records.
Knowledge is power
One of the main
reasons we all use the Internet is for fast and easy access to
information. At homesecuritystore.com, we've dedicated ourselves to providing
you the information you need to make important purchasing decisions. As
you surf around our site, you'll notice that we provide a lot more than
difficult to understand product descriptions and prices, like some of our
competitors do. Instead, we feature in-depth product information and
photos wherever possible. Our team of product specialists adds additional
information to hundreds of products each day, to make sure our offering is
as up-to-date as possible.
What you want, when you want it
When you decide to
make a purchase, you don't want to wait, so we've allied ourselves with a
nationwide network of distribution centers to offer you the best possible
product selection and availability. Unlike some of our competitors that
depend upon a single source for all their products, we work with multiple
suppliers to obtain the products we offer. With homesecuritystore.com, you're
taking advantage of billions of dollars in product inventory and millions
of square feet of warehouse space.
If your product isn't in stock in one of our distribution centers, our
team of procurement specialists is standing by to help locate and obtain
your product as quickly as possible. In most cases, even backordered items
will be on their way to you in only 2 to 3 business days.
Of course, there are
exceptions, especially in the case products that have constrained
availability due to market demand or production factors. In these
situations, our volume purchasing power ensures you that our orders are
given top priority by our suppliers.
What's right, and what's not
There is a right
way and a wrong way to do most everything. When it comes to our customers,
we don't think it's right to charge your credit card until your
merchandise is shipped to you, so we wait until an item is shipped before
we apply the charge to your card. While that seems like the only right way
to do things, some of our competitors don't think so.
We also protect your
sensitive credit card and personal information with secure SSL encryption.
You can order with confidence from homesecuritystore.com and rest assured that
your private information is safe.
Fast Delivery
With our automated systems and streamlined operations, we're able to offer
same-day shipment on most orders that are placed as late as 3 PM (Pacific)
and 6 PM (Eastern), Monday - Friday. That means that you can usually
place your order near the end of one business day and receive it as early
as the next morning.
We're here for you
Although we have
chosen a low-cost and efficient way to offer you great pricing and fast
delivery on thousands of products, there is one thing we haven't skimped
on: you.
We firmly believe in the old adage, "the customer is king."
While the Internet and computers have changed the way we all do business,
machines can never substitute for the personalized service that we humans
can provide each other. At homesecuritystore.com, you can count on reaching a
real, live, warm-blooded person on the other end of the phone when you
have an issue with your order or have some other situation that needs
assistance. We'll even pay for the call, too.
Company Information
Founded in 1972. Our Company was built on top quality personal service and
a genuine concern for our customers. We bring together highly-trained,
professional technicians and a state-of-the-art product line to provide
the most comprehensive security source. Our expertise and experience in
security systems will prove invaluable. Precision engineered for
outstanding performance and reliability, yet surprisingly easy to use,
your Security products continue to deliver true security to your family
and business for years to come. We're putting some of the same know-how to
work on homesecuritystore.com, plus a few new ideas that we think you'll really
like!
Feedback from Our Customers
Dear Home Security Store,
While shopping for an alarm system I came across your web site. At
first I was uncertain about purchasing a home security system mail order.
I wanted the convenience of being able to make a phone call or trip to my
local shop.
However, after viewing your web site, downloading manuals, and
corresponding via e-mail I am very satisfied!
My first order from you was received in a timely manner. Everything
was packed nice & neatly. I was even able to track it via UPS.
When I get ready to add to my system I am ordering more from your store.
When my friends come over and 'oooh' and 'ahhh' over my system I'm going
to refer them to you.
Thank You Very Much!
G. L. D.
Kansas City, MO
To Stacey
This past week I took on the challenge of
installing an alarm system myself.
I consider myself to be a handyman or at least someone that likes to
tinker
but with no experience in wiring alarms. The least of my fortes is
electricity. When I called the Security Store to place my order you were
very
knowledgeable and patient with me, which I appreciated a lot. I know from
my
own experience that when one is working with customers on the phone all
day
it sometimes is tough to give service with a smile. I could sense your
smile
from the other side of the phone. This is very important from a marketing
and
sales perspective and you guys succeed at it.
On the technical front I can't begin to tell you what a good job Freddy
did
with me. Freddy helped me through every step that I needed help with,
there
were many. He always told me not to hesitate and call him back with any
concern that I might have. There were many occasions where I just couldn't
find the answer in the DSC manuals and Freddy would help me out or even
give
me suggestion to solve the problems I was encountering or would encounter.
Hence I have successfully installed a DSC power 832 with a 5500 keypad
with
all sorts of bells and whistles.
DSC has an 800-tech number but I preferred spending the money on a long
distance call because of the superior service given to me by Freddy.
I will not hesitate in using your company in the future nor will I
hesitate
in recommending it!!!!! You guys are great!!!!!!
Thank you very much.
A. R.
I would like to take the time to express my
appreciation for your quality Tech Support Service provided by Fred.
Keith & Bob in Ithaca New York.
I just wanted to write a quick note of
thanks to Freddy in your tech
support. This fall I decided to put an alarm system in a house I was
having
built. I was a bit unsure if I could put in the alarm myself, but Freddy
assured me that he could walk me through it. Well we walked through the
final programming last week and the system works great. Thanks for you
help!!
Thank You,
Bob Yaremko
I wanted to say thanx!!!!
I had missed placed the manuals for my
security system. They were not listed on-line at your web site, so I
called and your staff were very helpful and seemed to really care
about getting me what ever I needed. I talked to a person named Teresa
and someone else (I am sorry I did not write the name down). Please
let your staff know that they are wonderfull.
Joe
I recently purchased a DSC 5010
security panel from your website. After installing the panel I had problems programming the partitions and ended
up with the keypad not responding to commands.
I called your technical support line and talked to Matt. I just
wanted to let you know that Matt was very knowledgeable about the hardware and
gave me the exact steps I needed to correct the problem. I work with
computers and deal with support calls every day. I know the difficulty in
dealing with people who are not familiar with certain aspects of software and
hardware installation. Matt appears to have the ability to get right to the
problem and find a resolution quickly and effectively. I will recommend
your website to my friends. Keep up the good work.
R. Smith
Edmond, OK
Hello,
Earlier today I called the Tech
Support line about an external ITI siren problem I had with my
Visonic Powermax that I just purchased from you. Tech Support
led me directly to the problem over the phone in 30 seconds, and I
cannot be more happier with your service and products.
Thank You!
Kevin G
I recently bought a DSC alarm
system from your company. I had seen the system at a local locksmith/home security store in my area but the
price
and lack of knowledge of the sales person drove me look else where
for it.
I had to many questions to order it on-line so I called and got
Fred. He
answered all my questions, made allot of good suggestions and made
me feel
confident about ordering from the company knowing that if I needed
help it
would be there.
I got the whole system installed and during that process I had a
question
about the control panel hook up and talked to Matt who answered my
question
and provided some setup advice also. When I turned the system on it
did
what Matt said would do based on my normally closed loops with no
eol
resistors so I was not surprised with the trouble light. I call the
support
line and got Fred and he walked me through the whole setup process
with no
problems while answering bunch more questions from me.
Please believe me when I say that these men are a real asset to your
company. I've dealt with allot of suppliers and help lines over my
years in
the electronics field and can't remember any as good your people. I
didn't
have to pull anything out of them, they know the systems like they
were
born working on them and have excellent telephone skills. They sound
up
beat and confident. I would have no reservations recommending
someone deal
with your company.
Sincerely,
Stephen Rosenberg
I would like to compliment The Home
Security Store for the outstanding products, technical assistance,
and friendliness of your employees. Having owned other homes with
security alarm systems, (and being a recently retired police
detective), when I built my retirement home on the Oregon coast, I
quite naturally began researching systems that could be
"self-installed" I eventually settled on a Visonic
PowerMax sold by your company. However, no matter how careful one
is, you can never be certain you have made the right choices
regarding companies and products. I must say that I have been very
pleasantly surprised by the The Home Security Store and thought
you deserved to hear about it.
Seldom have I had to return item(s)
for repair or replacement and received such prompt, friendly, no-hassel
assistance. No quibbling, reluctance, no charges. And on several
occasions I had to call for some technical advice on
"set-up", every time I got a knowledgeable person who
knew what to do. A special thanks to "Fred" in the Tech
section, who was of great assistance, promised me a quick
turn-around on control panel when I needed it.
I have numerous additional items I
will be purchasing in the future as I upgrade my alarm system over
the coming months, and I will certainly make your company my first
choice. Likewise, as I continue to show the system to friends and
family, you can believe me when I say that I will speak highly of
your company. Thanks again.
Leslie Withers
I represent Lansing Correctional
Facility and we recently purchased a PC5510 Alarm Panel and a
PC5508 Keypad plus some PIR devices. I was in charge of
installing the system and ran into a problem in programming the
panel when ready for activation. I called your Technical
Support Department and was surprised to be able to talk to a
Human Being and was even more surprised by the excellent help I
received. I have had many sour experiences in trying to
obtain technical support for computer related systems and really
appreciated the help I received. The person was friendly,
and very Technically Competent. Your service in this day
and age is remarkable, Thanks so much and please pass my
compliments on to your Technical Support Department.
Jim Dewberry
Lansing Correctional Facility
Lansing, Kansas