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Why The Home Security Store ?
Why you should choose the Security Store for your next online purchase.
We're proud of the business we've built with homesecuritystore.com. But we never lose sight of the fact that you, the customer, are the only reason we're here.
We've worked hard in an effort to earn your business, and we have a few reasons why we think you should choose homesecuritystore.com for your next online purchase.

Free Shipping!
Free Ground Shipping on Purchases Above $100.00!
Product purchases for $100.01 and up will receive free Ground Shipping. Due to  location restrictions, some orders will not be eligible for ground shipping. You may review our shipping policies here.

Price, Price, Price!
We know that when it really comes down to it, you want the best price. That's why we've built homesecuritystore.com from the ground up with saving you money in mind. When you shop at Norco Alarms, you don't have to wonder if you're getting a great value on what you need. We can offer you great pricing because we carefully control our costs and pass the savings directly to you.
To make sure we are offering you the best price at all times. When you visit homesecuritystore.com, you can be sure you are getting the latest information available.

Time Is Money
Sometimes, your time matters even more than your money. That's why we've put a lot of effort into making sure it's easy to find what you need, as quickly as possible. Likewise, our product categories make it easy to browse through the departments that interest you, if you prefer. It's kind of like walking down the aisles of a store, but much faster, and with a much better selection.

Finally, when it's time to place your order, we'll speed you on your way with a fast, simple checkout procedure. We make it easy for you to set up your billing and shipping addresses, choose your shipping method, and review your order before finalizing it. And, we even provide you with a printable receipt  for your records.

Knowledge is power
One of the main reasons we all use the Internet is for fast and easy access to information. At homesecuritystore.com, we've dedicated ourselves to providing you the information you need to make important purchasing decisions. As you surf around our site, you'll notice that we provide a lot more than difficult to understand product descriptions and prices, like some of our competitors do. Instead, we feature in-depth product information and photos wherever possible. Our team of product specialists adds additional information to hundreds of products each day, to make sure our offering is as up-to-date as possible.

What you want, when you want it
When you decide to make a purchase, you don't want to wait, so we've allied ourselves with a nationwide network of distribution centers to offer you the best possible product selection and availability. Unlike some of our competitors that depend upon a single source for all their products, we work with multiple suppliers to obtain the products we offer. With homesecuritystore.com, you're taking advantage of billions of dollars in product inventory and millions of square feet of warehouse space.
If your product isn't in stock in one of our distribution centers, our team of procurement specialists is standing by to help locate and obtain your product as quickly as possible. In most cases, even backordered items will be on their way to you in only 2 to 3 business days.
Of course, there are exceptions, especially in the case products that have constrained availability due to market demand or production factors. In these situations, our volume purchasing power ensures you that our orders are given top priority by our suppliers. 

What's right, and what's not
There is a right way and a wrong way to do most everything. When it comes to our customers, we don't think it's right to charge your credit card until your merchandise is shipped to you, so we wait until an item is shipped before we apply the charge to your card. While that seems like the only right way to do things, some of our competitors don't think so.
We also protect your sensitive credit card and personal information with secure SSL encryption. You can order with confidence from homesecuritystore.com and rest assured that your private information is safe. 

Fast Delivery
With our automated systems and streamlined operations, we're able to offer same-day shipment on most orders that are placed as late as 3 PM (Pacific) and 6 PM (Eastern), Monday - Friday. That means that you can usually place your order near the end of one business day and receive it as early as the next morning.

We're here for you
Although we have chosen a low-cost and efficient way to offer you great pricing and fast delivery on thousands of products, there is one thing we haven't skimped on: you.
We firmly believe in the old adage, "the customer is king." While the Internet and computers have changed the way we all do business, machines can never substitute for the personalized service that we humans can provide each other. At homesecuritystore.com, you can count on reaching a real, live, warm-blooded person on the other end of the phone when you have an issue with your order or have some other situation that needs assistance. We'll even pay for the call, too.

Company Information
Founded in 1972. Our Company was built on top quality personal service and a genuine concern for our customers. We bring together highly-trained, professional technicians and a state-of-the-art product line to provide the most comprehensive security source. Our expertise and experience in security systems will prove invaluable. Precision engineered for outstanding performance and reliability, yet surprisingly easy to use, your Security products continue to deliver true security to your family and business for years to come. We're putting some of the same know-how to work on homesecuritystore.com, plus a few new ideas that we think you'll really like!

Feedback from Our Customers
Dear Home Security Store,
While shopping for an alarm system I came across your web site.  At first I was uncertain about purchasing a home security system mail order.  I wanted the convenience of being able to make a phone call or trip to my local shop.
However, after viewing your web site, downloading manuals, and corresponding via e-mail I am very satisfied!
My first order from you was received in a timely manner.  Everything was packed nice & neatly.  I was even able to track it via UPS.  When I get ready to add to my system I am ordering more from your store.  When my friends come over and 'oooh' and 'ahhh' over my system I'm going to refer them to you.

Thank You Very Much!

G. L. D.
Kansas City, MO


To Stacey

This past week I took on the challenge of installing an alarm system myself. I consider myself to be a handyman or at least someone that likes to tinker but with no experience in wiring alarms. The least of my fortes is
electricity. When I called the Security Store to place my order you were very knowledgeable and patient with me, which I appreciated a lot. I know from my own experience that when one is working with customers on the phone all day it sometimes is tough to give service with a smile. I could sense your smile from the other side of the phone. This is very important from a marketing and sales perspective and you guys succeed at it.

On the technical front I can't begin to tell you what a good job Freddy did
with me. Freddy helped me through every step that I needed help with, there were many. He always told me not to hesitate and call him back with any concern that I might have. There were many occasions where I just couldn't find the answer in the DSC manuals and Freddy would help me out or even give me suggestion to solve the problems I was encountering or would encounter. Hence I have successfully installed a DSC power 832 with a 5500 keypad with all sorts of bells and whistles.

DSC has an 800-tech number but I preferred spending the money on a long distance call because of the superior service given to me by Freddy.

I will not hesitate in using your company in the future nor will I hesitate
in recommending it!!!!! You guys are great!!!!!!

Thank you very much.
A. R.


I would like to take the time to express my appreciation for your quality Tech Support Service provided by Fred.

Keith & Bob in Ithaca New York.


I just wanted to write a quick note of thanks to Freddy in your tech
support. This fall I decided to put an alarm system in a house I was having
built. I was a bit unsure if I could put in the alarm myself, but Freddy
assured me that he could walk me through it. Well we walked through the
final programming last week and the system works great. Thanks for you
help!!

Thank You,
Bob Yaremko


I wanted to say thanx!!!! I had missed placed the manuals for my security system. They were not listed on-line at your web site, so I called and your staff were very helpful and seemed to really care about getting me what ever I needed. I talked to a person named Teresa and someone else (I am sorry I did not write the name down). Please let your staff know that they are wonderfull.

Joe


I recently purchased a DSC 5010 security panel from your website.  After installing the panel I had problems programming the partitions and ended up with the keypad not responding to commands.

I called your technical support line and talked to Matt.  I just wanted to let you know that Matt was very knowledgeable about the hardware and gave me the exact steps I needed to correct the problem.  I work with computers and deal with support calls every day.  I know the difficulty in dealing with people who are not familiar with certain aspects of software and hardware installation.  Matt appears to have the ability to get right to the problem and find a resolution quickly and effectively.  I will recommend your website to my friends.  Keep up the good work.

R. Smith
Edmond, OK


Hello,   Earlier today I called the Tech Support line about an external ITI siren problem I had with my Visonic Powermax that I just purchased from you. Tech Support led me directly to the problem over the phone in 30 seconds, and I cannot be more happier with your service and products.

Thank You!
Kevin G


I recently bought a DSC alarm system from your company. I had seen the system at a local locksmith/home security store in my area but the price and lack of knowledge of the sales person drove me look else where for it. I had to many questions to order it on-line so I called and got Fred. He answered all my questions, made allot of good suggestions and made me feel confident about ordering from the company knowing that if I needed help it would be there.

I got the whole system installed and during that process I had a question
about the control panel hook up and talked to Matt who answered my question and provided some setup advice also. When I turned the system on it did what Matt said would do based on my normally closed loops with no eol resistors so I was not surprised with the trouble light. I call the support line and got Fred and he walked me through the whole setup process with no problems while answering bunch more questions from me.

Please believe me when I say that these men are a real asset to your
company. I've dealt with allot of suppliers and help lines over my years in
the electronics field and can't remember any as good your people. I didn't have to pull anything out of them, they know the systems like they were born working on them and have excellent telephone skills. They sound up beat and confident. I would have no reservations recommending someone deal with your company.

Sincerely,

Stephen Rosenberg


I would like to compliment The Home Security Store for the outstanding products, technical assistance, and friendliness of your employees. Having owned other homes with security alarm systems, (and being a recently retired police detective), when I built my retirement home on the Oregon coast, I quite naturally began researching systems that could be "self-installed" I eventually settled on a Visonic PowerMax sold by your company. However, no matter how careful one is, you can never be certain you have made the right choices regarding companies and products. I must say that I have been very pleasantly surprised by the The Home Security Store and thought you deserved to hear about it.   Seldom have I had to return item(s) for repair or replacement and received such prompt, friendly, no-hassel assistance. No quibbling, reluctance, no charges. And on several occasions I had to call for some technical advice on "set-up", every time I got a knowledgeable person who knew what to do. A special thanks to "Fred" in the Tech section, who was of great assistance, promised me a quick turn-around on control panel when I needed it.   I have numerous additional items I will be purchasing in the future as I upgrade my alarm system over the coming months, and I will certainly make your company my first choice. Likewise, as I continue to show the system to friends and family, you can believe me when I say that I will speak highly of your company. Thanks again.

Leslie Withers  


I represent Lansing Correctional Facility and we recently purchased a PC5510 Alarm Panel and a PC5508 Keypad plus some PIR devices.  I was in charge of installing the system and ran into a problem in programming the panel when ready for activation.  I called your Technical Support Department and was surprised to be able to talk to a Human Being and was even more surprised by the excellent help I received.  I have had many sour experiences in trying to obtain technical support for computer related systems and really appreciated the help I received.  The person was friendly, and very Technically Competent.  Your service in this day and age is remarkable,  Thanks so much and please pass my compliments on to your Technical Support Department.

Jim Dewberry
Lansing Correctional Facility
Lansing, Kansas



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