Poland hotels, Warsaw and Krakow accommodation, Prague hotel apartments

Frequently Asked Questions

Question: " What time is check-in and check-out?"
Answer: 13:00 check-in and 11:00 check out. Upon availability and previous notice we can allow an earlier check-in time.

Question: " Is the Price per Apartment or per person?"
Answer: You pay for the apartment, although we do have a maximum amount of people who can stay in each apartment.

Question: "Do all apartments have double beds?"
Answer: No, in some of our apartments we offer also single beds.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more. You will find also basic refreshment drinks and local magazines.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are always restaurants near by. 

Question: "Is there a lift?"
Answer: Sometimes.If you need an apartment with fewer stairs, please specify or ask for our ground floor and first floor apartments. If you need an apartment with a lift please let us know.

Question: "Are the apartments near the centre?"
Answer: In general 99% of our properties are in the centre.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments.

Question: "Can I call from the apartment?"
Answer: In Warsaw, Krakow and Berlin we have phones Prague, Madrid and Barcelona do not have phones.

Question: "Can I bring a pet?"
Answer: Yes, but we reserve the right to charge for damage

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Question: "Can you reserve a pick-up service from the airport?"
Answer: Yes we can please let us know. We have agreements with all airports.

Question: "Where can I park my car"
Answer: You can park your car on the outside of the old town on a meter or if you require secure parking we can arrange this for you.

Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro, PLN) or by credit card (2.05% surcharge, AMEX 4.2%) for the whole stay once you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow banking transfer.

Question: "What does the check-in look like?"
Answer: We can meet people who know the Old City in the apartment, but in most cases we prefer to meet you in the office. If you come by taxi, let the taxi wait, somebody from our staff will join you and accompany to the apartment. There (or in the office) you fill in our guest form, facilitate the payment and receive your keys. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment. 

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will necessarily ask you for your credit card number and expiry date. 
This is convenient and safe. We have a 100% secure encrypted connection for you to enter your credit card details, http://www.warsawshotel.com/safe-2.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question: "How often does the cleaning service clean the apartment for persons staying more than 1 week (7 nights)?"
Answer: The customer chooses one day from Monday to Friday between 9:00-17:00 this is included in the price.

Question: "Do we have to be present during the cleaning service in our apartment during our stay?"
Answer: No, the cleaners have an additional cleaning KEY which is in the office.

Question: "Nightlife?"
Answer: Yes, we are always in the centre so you can rest assured that there will be good places to go out.

Question: How long have you been in business?
Answer: We have been in business more than 4 years now.

Question: "Do the staff members speak other languages?
Answer: Yes, we have staff members speak : Italian, French, Spanish, Afrikaans, Dutch and German

Question: What happens if I need something that is not listed here?
Answer: We always try to accommodate your needs. If you need anything extral please let us know and we will do our best to arrange it for you.