Frequently Asked Questions

What is DSL?
DSL is digital signaling technology that turns an existing phone line into a high-speed data delivery system. We use this technology to send high-speed Internet access to your home 24 hours a day, 7 days a week.

What affects my connection speed?
When you connect to the Internet using DSL, the speed that you get will vary based on a variety of factors, such as:

• Length of the telephone line
• Condition of telephone wiring inside and outside your location
• Computer configuration
• Network or Internet congestion
• Server and router speeds of the web sites you access

Will I be assigned a new IP address each time I sign on?
Yes. IP addresses are dynamically assigned to Residential DSL customers.

What equipment do I need?
You need a network card and a DSL modem. The DSL modem may be purchased or rented from us or you may provide your own.

Is DSL available everywhere?
Unfortunately, DSL is not available everywhere. Call us and we will tell you if DSL is available at your location. DSL availability is estimated based on the distance of your location from our DSL equipment - it is not guaranteed. In the event that DSL cannot be provided after you order, we will refund all monies paid.

Can I talk on the phone and use DSL Internet at the same time?
Yes, you can use your phone line for voice and utilize the Internet simultaneously when you have DSL. There is no need to get a new phone line to use your DSL service.

Do you provide technical support for my DSL?
Yes. Technical Support is available 24 hours a day, 7 days a week by calling, toll-free, 888-866-4638.

To start service or to obtain more information, call our sales department at 989-837-3790, toll-free 888-866-4638, 9:00 AM to 6:00 PM ET Monday through Friday, or e-mail sales@mercury.net. We look forward to serving you.

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