| You've carefully packed all you need for your holiday, it's been checked in at the airport and sent down the conveyor belt - but what happens if your baggage is delayed or worse, doesn't ever arrive at your destination?
Many consumers face this situation every year and the latest annual report from the Air Transport Users Council (AUC) shows that mishandled baggage at the top of its table of consumer complaints.
Almost a quarter of all the complaints received by the AUC since 1 April 2002 were for mishandled baggage (1163), with both cancellation of flight and delay also in the top five - all meaning misery for travellers.
Perry Wilson, from travel insurance specialist InsureandGo, says: "The latest figures from the AUC show that not everyone's holiday or trip abroad goes according to plan. Lost or delayed luggage can cause serious aggravation and upset, with those concerned having to pay out again to replace essential items so that they can start to enjoy their holiday.
"Delayed or cancelled flights can also spell the end to that long planned for holiday. But by having effective insurance, travellers can be safe in the knowledge that they are covered for any eventuality."
InsureandGo offers a comprehensive range of high quality policies and at prices that won't leave a huge dent in those holiday savings. Kids' under-18 are insured for free meaning great value for families. InsureandGo also covers over 40 adventure activities automatically in its policies including bungee jumping, jet skiing and scuba diving. Consumers wanting more information can call 0870 901 3674 or visit www.travelinsurance.co.uk*
Ends
For further information or to interview Perry Wilson, please contact Stephanie Deazley on 01376 556 390 or email steph@insureandgo.com
Notes to Editors:
Written and Telephone Complaints by Type, 1 April 2002 - 31 March 2003, Air Transport Users Council Annual Report 2002/2003
Type / No. of Written Complaints / No. of Telephone Complaints / Total
Mishandled Baggage / 388 / 775 / 1163
Ticketing / 141 / 452 / 593
Cancellation of flight / 162 / 396 / 558
Delay / 210 / 296 / 506
Reservations / 127 / 255 / 382
InsureandGo Policy Prices
Couple/Family, Single Trip, two weeks: Europe - £29.18, Worldwide - £64.12
Couple/Family, annual (includes winter sports cover automatically): Europe - £65, Worldwide - £84.99
Policy prices as at 24.07.03
*easy to remember link to InsureandGo's website - www.insureandgo.com
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