Question: "What
time is check-in and check-out?"
Answer: 13:00 check-in and 11:00 check out. Upon
availability and previous notice we can allow an earlier check-in
time. |
Question: " Is the price
per apartment or per person?"
Answer: You pay for the apartment, although we
do have a maximum amount of people who can stay in each apartment.
|
Question: "Do all apartments
have double beds?"
Answer: No, in some of our apartments we offer
also single beds.
|
Question: "Do I get fresh
towels and soap?"
Answer: Yes, and much more. You will find also
basic refreshment drinks and local magazines.
|
Question: "Is breakfast
included?"
Answer: No, but there is no need as all apartments
have a kitchen, and there are several restaurants downstairs. Now,
you can also reserve breakfast in the best of OTR even on-line.
|
Question: "Is there a lift?"
Answer: Unfortunately not. If you need an apartment
with fewer stairs, please specify or ask for our ground floor and
first floor apartments.
|
Question: "Are the apartments
near the centre?"
Answer: You can't get any closer. Royal Route Residence
is located in the very heart of Warsaw. Business and entertainment
districts are very close nearby and accessible.
|
Question: "Are the apartments
safe?"
Answer: Yes. Safety is one of the qualities we
stress most when choosing the best apartments. Besides, Chmielna
street area is probably the most protected part of the city with
low crime rate. Especially safe are our "smart-tech" apartments
(protected by guards 24-hours/day)
|
Question: "Can I call from
the apartment?"
Answer: There is a block on "0". It means
that you can make free phone calls around Warsaw, but long distance
calls are not allowed. However, we can sell you a special pin card
for very cheep calls (national, mobile or international).
|
Question: "Can I bring a
pet?"
Answer: Yes, but we reserve the right to charge
for damage
|
Question: "How many people
can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment:
2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7,
Superior apartments: 6.
|
Question: "Can you reserve
a pick-up service from the airport?"
Answer: In cooperation with MERC TAXI we arrange
a pick-up service from the airport. You are expected in the airport,
transferred to our office and directly the apartment. MORE ABOUT
PICK-UP.
|
Question: "Where can I park
my car"
Answer: You can park your car in a secure area
about 200m. from the Residence.
|
Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro, PLN) or
by credit card (2.05% surcharge, AMEX 4.2%) for the whole stay once
you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE.
In specified cases we also allow banking transfer.
|
Question: "What does the
check-in look like?"
Answer: Our main office in Warsaw is in the center
Old Town and within walking distance from all our apartments. We
can meet people who know the Warsaw in the apartment, but in most
cases we prefer to meet you in the office. If you come by taxi,
let the taxi wait, somebody from our staff will join you and accompany
to the apartment. There (or in the office) you fill in our guest
form, facilitate the payment and receive your keys. Our reception
and staff are ready to serve and help you during your entire stay.
In the end you leave the keys in the apartment.
|
Question:"How can I make
my reservation with minimum delay?"
Answer: Send a request for your preferred apartment
and write into the comments field that if available you are reserving
the apartment provisionally. If we reply that the apartment IS available,
secure your booking instantly. Then we send a formal confirmation
letter. Even quicker way is, however, telephone booking. NOT CONFIRMED
RESERVATIONS MAY NOT BE CONSIDERED.
|
Question:"How do I secure
my booking?"
Answer: Like most of accommodation businesses nowadays,
we need our bookings to be secured beforehand and for mutually binding
reservation require your guarantee. As a rule, we can make preliminary
bookings for you immediately upon your request, depending just on
your choice and current availability. However, before sending confirmation
letter, we will necessarily ask you for your credit card number
and expiry date.
This is convenient and safe. We have a 100% secure encrypted connection
for you to enter your credit card details, https://www.warsawshotel.com/safe-2.htm
These details can also be safely sent to us by fax or simply phoned
to our booking department in our working hours. Another option is
sending a check (30% of the total price) to our account. Details
if necessary.
|
Question:"How long does
your company exist?"
Answer: In early summer 2002 it was 2 years since
the company had been founded in Warsaw. We were the first company
in the region maintaining serviced apartments. At present, we offer
a widening range of services and are experienced to make your stay
safe and pleasurable.
|
|
To learn more call us at +48 22 887 98 00 or email
at: booking@warsaw-apartments.net |
|
CANCELLATION POLICY: |
We cannot be responsible for
bad weather, illness, changes in travel plans or travel delays.
In the case that confirmed booking had been made and our clients
fail to inform us about their decision to cancel their stay in our
apartments prior to seven days before their arrival, we unfortunately
have to demand partial compensation. The details below are maximum
penalties; if possible we prefer to ask for mild compensation, as
often we are able to fill the places, the only case we are strict
in is no show. The cancellation fee will be debited automatically
from credit card.
FOR CANCELLING A CONFIRMED RESERVATION THERE WILL BE 20 EURO CHARGE APPLIED (CHARGED UPON CANCELLING)
Should the cancellation be made already WITHIN the chargeable period as per the specific cancellation rules, and the total amount due will be higher than 20 Euro, the 20 Euro charge will not be applied additionally.
In absolute necessity, we reserve the right to change the apartment
for an equivalent or better unit.
|
Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge
|
Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: charge 30 % of your whole
stay
No show or cancellation on the day of arrival: charge 50 % of your
whole stay
|
Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge
|
Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: €20
Cancellation 14 to 5 days before arrival: 7 nights charge
Cancellation 5-0 days before the arrival: 14 nights charge
|