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 Warsaw Hotel Apartments, Warsaw Hotels Poland Accommodation

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Question: "What time is check-in and check-out?"
Answer: 13:00 check-in and 11:00 check out. Upon availability and previous notice we can allow an earlier check-in time.

Question: " Is the price per apartment or per person?"
Answer: You pay for the apartment, although we do have a maximum amount of people who can stay in each apartment.

Question: "Do all apartments have double beds?"
Answer: No, in some of our apartments we offer also single beds.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more. You will find also basic refreshment drinks and local magazines.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs. Now, you can also reserve breakfast in the best of OTR even on-line.

Question: "Is there a lift?"
Answer: Unfortunately not. If you need an apartment with fewer stairs, please specify or ask for our ground floor and first floor apartments.

Question: "Are the apartments near the centre?"
Answer: You can't get any closer. Royal Route Residence is located in the very heart of Warsaw. Business and entertainment districts are very close nearby and accessible.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments. Besides, Chmielna street area is probably the most protected part of the city with low crime rate. Especially safe are our "smart-tech" apartments (protected by guards 24-hours/day)

Question: "Can I call from the apartment?"
Answer: There is a block on "0". It means that you can make free phone calls around Warsaw, but long distance calls are not allowed. However, we can sell you a special pin card for very cheep calls (national, mobile or international).

Question: "Can I bring a pet?"
Answer: Yes, but we reserve the right to charge for damage

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Question: "Can you reserve a pick-up service from the airport?"
Answer: In cooperation with MERC TAXI we arrange a pick-up service from the airport. You are expected in the airport, transferred to our office and directly the apartment. MORE ABOUT PICK-UP.

Question: "Where can I park my car"
Answer: You can park your car in a secure area about 200m. from the Residence.

Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro, PLN) or by credit card (2.05% surcharge, AMEX 4.2%) for the whole stay once you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow banking transfer.

Question: "What does the check-in look like?"
Answer: Our main office in Warsaw is in the center Old Town and within walking distance from all our apartments. We can meet people who know the Warsaw in the apartment, but in most cases we prefer to meet you in the office. If you come by taxi, let the taxi wait, somebody from our staff will join you and accompany to the apartment. There (or in the office) you fill in our guest form, facilitate the payment and receive your keys. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment.

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will necessarily ask you for your credit card number and expiry date.
This is convenient and safe. We have a 100% secure encrypted connection for you to enter your credit card details, https://www.warsawshotel.com/safe-2.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question:"How long does your company exist?"
Answer: In early summer 2002 it was 2 years since the company had been founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.

 

To learn more call us at +48 22 887 98 00 or email at: booking@warsaw-apartments.net

 

CANCELLATION POLICY:

We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, as often we are able to fill the places, the only case we are strict in is no show. The cancellation fee will be debited automatically from credit card.

FOR CANCELLING A CONFIRMED RESERVATION THERE WILL BE 20 EURO CHARGE APPLIED (CHARGED UPON CANCELLING)
Should the cancellation be made already WITHIN the chargeable period as per the specific cancellation rules, and the total amount due will be higher than 20 Euro, the 20 Euro charge will not be applied additionally.


In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit.

Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge

Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
No show or cancellation on the day of arrival: charge 50 % of your whole stay

Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: €20
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge

Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: €20
Cancellation 14 to 5 days before arrival: 7 nights charge
Cancellation 5-0 days before the arrival: 14 nights charge

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Royal Route Residence & Old Town Apartments sp. z o.o

Rynek Starego Miasta 12/14 m.2, 00-272 Warsaw, Poland

Tel.: +48 22 887 98 00, Fax: +48 22 831 49 56, e-mail: booking@warsaw-apartments.net

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