• Shipping charges are non-refundable.
• All exchanges and returns require a Return Merchandise Authorization (RMA) number.* Exchanges and credits cannot be processed without one.
• An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
• The returned package must be received within 10 business days of the RMA issue date.
• When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
• Please note all returns conditions listed below, as applicable to your return.
• As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
• All items must be returned in "as new" condition in the original sealed packaging and include all accessories, UPC codes (attached), and user manuals.
• Only new, factory sealed product is returnable. Opened software will not be accepted for return.

* Requesting A Product Return
To request a product return you should fill out our online RMA Request Form. Our Sales Department representative will contact you within two business days with the RMA Number.

After Receiving Your Return Merchandise Authorization (RMA) Number
1. Write your RMA number legibly on the return label.
2. Return the entire package to:
R-tools technology Inc.
Attn: Returns Center (RMA Number:_____)
10520 Yonge Street, Unit 35B, Suite 232
Richmond Hill, ON, L4C 3C7, CANADA

Crediting Your Account
Credit will be issued within two business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.

Product Replacement
When exchanging an item, you will be sent a replacement item and a new tracking number once R-TT receives, approves and processes the returned item.