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Frequently Asked Questions

Question: " What time is check-in and check-out"
Answer: 14:00 check-in and 11:00 check out. Upon availability and previous notice we can allow an earlier check-in time.

Question: "Do all apartments have double beds?"
Answer: No, in some of our apartments we offer also single beds.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more.You will find also basic refreshment drinks and local magazines.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs.

Question: "Is there a lift?"
Answer: Some apartments have lifts . If you need an apartment with fewer stairs, please specify or ask for our ground floor and first floor apartments.

Question: "Are the apartments near the centre?"
Answer: Yes, near the Prague castle and the Old Town in ancient heart of the city.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments.

Question: "Can I bring a pet?"
Answer: Yes, but we reserve the right to charge for damage

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Question: "Can you reserve a pick-up service from the airport/train station?"
Answer:We strongly recommend you use our airport pick up service. It is a) cheaper than the airport appointed service, b) our driver will know you are coming and wait for you AND check you in to your apartment.

Question: "Where can I park my car"
Answer: Some apartments have free parking other apartments you may have to put the car on a parking meter during the day time.

Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro, PLN) or by credit card (2.5% surcharge, AMEX 3.8%) for the whole stay once you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow banking transfer.

Question: "What does check-in look like?"
Answer: For arrivals from the airport/train station who use our pick up service everything will be done for you. You just need to be located by our driver who will be holding a sign with your name on it.

All other arrival who do not use this service we kindly request you to call us approximately 1 hour before your arrival to make arrangements.

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. An Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending a confirmation letter, we will ask you for your credit card number and expiry date. 
Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details, http://www.warsawshotel.com/safe_prague.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question:"How long does your company exist?"
Answer: In early summer 2002 it was 2 years since the company had been founded in Prague. We are one of a few companies in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.

To learn more call us at +420 257 316 662 or email at booking@prague-hotel.co.uk


CANCELLATION POLICY:

We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, as often we are able to fill the places, the only case we are strict in is no show. The cancellation fee will be debited automatically from credit card. 

In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit. 


- Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge 
Cancellation 7 to 1 days before arrival: 1 night charge 
No show or cancellation on the day of arrival: whole stay charge 

- Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge 
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay 
No show or cancellation on the day of arrival: charge 50 % of your whole stay 

- Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge

- Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge
Cancellation 14 to 5 days before arrival: 7 nights charge
Cancellation 5-0 days before the arrival: 14 nights charge




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