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Intelligent Finance was created to make personal banking fairer, and that commitment extends to making our online services accessible.
If you're hearing or speech-impaired, you can access our services by calling Typetalk on 0800 95 95 98 and asking the operator to call Intelligent Finance on 0845 607 7773
Our statements are available in large print and Braille. Please call 0845 609 4343 and we'll arrange to send these to you.
We're working towards complying with RNIB/WAI Level AA guidelines, which set out a number of principles that ensure we meet the needs of our visually impaired customers. These include:
- Using meaningful ALT text for all images and providing descriptive text of significant images
- Avoiding the use of FRAMES which are difficult for special browsers to interpret.
- Providing text descriptions of multimedia content on our site
- Using descriptive link titles
We recommend the following speaking browsers, which are available for a free trial period:
IBM Home Page Reader (HPR) (Please note you must have Internet Explorer V 5.0 or higher on your system to use this product).
Jaws for Windows
Also, see our instructions for increasing the text size on your browser
When you apply to IF, you'll be able to tell us about your particular requirements. Based on these, we'll provide the materials you need to access our services, including:
- Brochures, letters and forms in large print
- A signature template to make signing debit and credit cards easier
- Your card-details in Braille to enable you to make transactions over the phone
- A Typetalk service
- A Minicom service for customers with a text phone
Follow these steps to increase the text size on your screen when using some of the most common browsers and platforms. There are two ways to do this:
Changing your browser settings to increase the text size.
Changing the size and resolution of your screen.
Follow these instructions to increase the text size using the most common browsers. Note that some pages will not render correctly in non-standard font sizes.
From the menu bar, select Tools (View in IE4), then Internet Options.
On the General tab, select Accessibility in the bottom right.
Tick the third box from the top to override the font sizes specified on our web pages then press OK on both dialogue boxes.
You may notice the text size is larger after this. If you would like it larger still go to the View Menu and select Text size (Fonts in IE4). From the submenu, select larger or largest.
From the menu bar, select the Edit menu, then Preferences.
In the Category tree on the left, select Fonts.
In the right side of the dialogue, select the top most of the three options, 'Use my default fonts, overriding document-specified fonts'. In the top part of the screen use the drop down lists to specify your preferred font and font size.
Press OK to implement the changes.
You can also change the font sizes by choosing the View menu and selecting 'increase font' or 'decrease font' as desired.
Reducing the resolution of your screen will increase the size of the text. To do this:
From the start menu select Settings and Control Panel.
In the Control Panel window, select Display, and then select the Settings tab.
In the desktop area section of the Display Properties dialogue box, move the slider marker to the left. This will effectively increase the text size.
click 'OK 'to implement the changes.
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