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Faq (Frequently Asked Question)
1) Who is Trang-hotel.com? Are you reliable?
2) How can I travel to Trang of Thailand?
3) Why are there few hotels listed on your website of Trang-Hotel.com?
4) How can I book the hotel that I am interested in?
5) What form of payment can I make? When do I pay?
6) I would like to pay for the room directly at the hotel. Is it possible?
7) What is the cancellation and refund policy of the hotel after I pay?
Questions and Answers
1) Who is Trang-hotel.com? Are you reliable?
Trang-Hotel.com is the Internet Division
of Royal Exclusive Travel Co., Ltd., established in Thailand since 1994.
We are not simply an Internet agent who can be some body, but a legitimate
travel company with a solid background. Our agency is registered with the Tourism Authority of Thailand and
holding TAT license number of 11/1620. We constantly try our best effort to
offer a reliable and professional service to our clients. You can find
more information about us at:
http://www.trang-hotel.com/About-us.htm
2) How can I travel to Trang of Thailand?
If you are entering Thailand through
Bangkok, then Bangkok is one of the best starting points to get to Trang.
There are different ways that you can travel to Trang, either by taking a
public transport such as plane, train, or buses which provides daily
services along this route. In case you are interested to travel by plane
or train, you may contact us for this reservation service. More information about
the mode of transportation to Trang can be found at:
How to Get to Trang
3) Why are there few hotels listed on
your website of Trang-Hotel.com?
Trang is a newly-discovered tourist destination in Thailand with many beautiful beaches and
unspoiled islands. It is yet to be developed and less than 5% of the hotels in the
area can be said to be at International level or at least 3-star. The rests are more or less
at the budget category of small bungalows, resorts or guest houses. Currently we list those hotel
properties that are 3-star or more. When there are more hotels opened up, we will add them
in the future.
4) How can I book the hotel that I am
interested in?
At Trang-Hotel.com, you can find the hotel description, various hotel photos and the
room rates of the listed hotel. You can use our Online Reservation
Form, with hyperlink
provided at the bottom of each page to input your reservation request.
In case you would like to ask some questions prior to the booking, you can use the
Send Enquiry Form instead or e-mail us at: info@trang-hotel.com
Our Customer Service Team are highly responsive to reservation requests and enquiries.
Generally you can expect our response within an hour to one business day depending upon
the volume and queue.
5) What form of payment can I make? When
do I pay?
When you are making the hotel reservation with us, you do not have to provide any credit
card detail without knowing whether you would get the room confirmation or not. Payment will
be requested before a given deadline in order to guarantee the room, ONLY AFTER you have
received our confirmation e-mail. We accept Credit Card of Visa, Master and American Express.
Payment by bank draft or telex transfer is also possible upon request.
Once we receive your hotel reservation request, we will immediately process your booking with
the hotel. If the reply from the hotel is positive, we will send you a confirmation e-mail
with a given deadline. In case the reply from the hotel is negative which could happen during
the high or peak season, we will try our best to find another alternative hotel and inform you
accordingly for your review and decision.
6) I would like to pay
for the room
directly at the hotel. Is it possible?
In the hotel industry, there are different channels of reservation to the hotel, thus resulting
in different pricing structure. Although the hotel is the final accommodation provider, the
room rates can be varied for the same hotel and even for the same room, depending upon
through what
channel the hotel receives its booking from.
The room rates provided on Trang-Hotel.com are already the Special Discounted Rates based
upon Pre-payment Basis. These rates are applicable only if booked through our website
and are not available at the hotel.
In case you wish to pay your room directly at the hotel upon check in or check out, you
should then make the reservation directly with the hotel or with the other travel agents that
support "Direct Payment at the Hotel". As explained above, the pricing structure will be
different and please be reminded that the "Discounted Rates on Pre-payment Basis" are not
applicable for this reservation channel of "Direct Payment at the Hotel".
7) What is the cancellation and refund
policy of the hotel after I pay?
The Cancellation Policy for each individual hotel is unlikely to be the same and can be varied
depending upon the season. In every e-mail confirmation, we will notify you of the
cancellation policy in case you have to cancel your booking after you make the payment.
Please take note of this cancellation policy carefully since some hotel may not impose
any penalty charge if cancelled X number of days before the arrival date, while some only 1 night,
and while some - ALL.
We are fair and square! The remaining amount after being subjected to cancellation charges will be refunded back to
you by your credit card, bank draft or bank transfer.
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