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FAQ
Questions and Answers
1) Who is
Koh-Samui-Hotels.net? Are you reliable?
Koh-Samui-Hotels.net is the Internet Division of Royal Exclusive Travel Co.,
Ltd., established in Thailand since 1994. We are not simply an Internet
agent who can be some body, but a legitimate travel company with a solid
background. Our agency is registered with the Tourism Authority of Thailand
and holding TAT license number of 11/1620. We constantly try our best effort
to offer a reliable and professional service to our clients. You can find
more information about us at: http://www.koh-samui-hotel.net/about-us.htm 2) How can I travel to Koh
Samui of Thailand?
If you are entering Thailand through Bangkok, then Bangkok is one of the
best starting points to get to Samui Island. There are different ways that
you can travel to Koh Samui, either by taking a public transport such as
plane, or train and buses with boat connection which provides daily services along this route.
3) How can I book the
hotel that I am interested in?
At Koh-Samui-Hotels.net, you can find the hotel description, various hotel
photos and the room rates of the listed hotel. You can use our Online
Reservation Form, with hyperlink provided at the bottom of each page to
input your reservation request.
In case you would like to ask some questions prior to the booking, you can
use the Send
Enquiry Form instead or e-mail us at:
sales@koh-samui-hotels.net
Our Customer Service Team are highly responsive to reservation requests
and enquiries. Generally you can expect our response within an hour to one
business day depending upon the volume and queue.
4) What form of
payment can I make? When do I pay?
When you are making the hotel reservation with us, you do not have to
provide any credit card detail without knowing whether you would get the
room confirmation or not. Payment will be requested before a given deadline
in order to guarantee the room, ONLY AFTER you have received our
confirmation e-mail. We accept Credit Card of Visa, Master and American
Express. Payment by bank draft or telex transfer is also possible upon
request.
Once we receive your hotel reservation request, we will immediately process
your booking with the hotel. If the reply from the hotel is positive, we
will send you a confirmation e-mail with a given deadline. In case the reply
from the hotel is negative which could happen during the high or peak
season, we will try our best to find another alternative hotel and inform
you accordingly for your review and decision.
5) I would like to pay
for the room directly at the hotel. Is it possible?
In the hotel industry, there are different channels of reservation to the
hotel, thus resulting in different pricing structure. Although the hotel is
the final accommodation provider, the room rates can be varied for the same
hotel and even for the same room, depending upon through what channel the
hotel receives its booking from.
The room rates provided on Koh-Samui-Hotels.net are already the Special
Discounted Rates based upon Pre-payment Basis. These rates are
applicable only if booked through our website and are not available at the
hotel.
In case you wish to pay your room directly at the hotel upon check in or
check out, you should then make the reservation directly with the hotel or
with the other travel agents that support "Direct Payment at the
Hotel". As explained above, the pricing structure will be different and
please be reminded that the "Discounted Rates on Pre-payment
Basis" are not applicable for this reservation channel of "Direct
Payment at the Hotel".
6) What is the
cancellation and refund policy of the hotel after I pay?
The Cancellation Policy for each individual hotel is unlikely to be the same
and can be varied depending upon the season. In every e-mail confirmation,
we will notify you of the cancellation policy in case you have to cancel
your booking after you make the payment. Please take note of this
cancellation policy carefully since some hotel may not impose any penalty
charge if cancelled X number of days before the arrival date, while some
only 1 night, and while some - ALL.
We are fair and square! The remaining amount after being subjected to
cancellation charges will be refunded back to you by your credit card, bank
draft or bank transfer.
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