Frequently Asked Questions - CozyCatFurniture.com

2.Do you take phone orders?

NO. At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders.

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3.What does "ships in 2 business days" mean?

That means that the manufacturer need 2 business days to prepare and ship the item.

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4.How do you ship the products?

Some of them are shipped via UPS Ground and other via FedEx Ground.

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5.When should I expect the delivery?

Shipping time varies depending on item you choose. Check the UPS of Fedex Transit Map page for every product. It shows the actual number of transit (business) days for delivery to your state once your order has been shipped.

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6.What about a shipping cost?

Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse.

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7.What about the sales tax?

There is no sales tax on all items.

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8.How can I pay for my order?

You can pay by:

- Visa, MasterCard, Discover and American Express - all transactions are processed via Yahoo’s secure servers - SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information.

- Yahoo PayDirect – Yahoo! PayDirect is a safe way of making payments for online shopping because no credit card or billing addresses are required during the order. The transaction is sent to the Yahoo! PayDirect server securely using only the customer's email address.

- Yahoo! Wallet – It allows you to check out from our store without having to enter your address and credit card information each time. Because shopping is more fun than typing.

- PayPal – Well-known and well-trusted way to sent money online.

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9.How will I know if you received my order?

You will receive an e-mail confirmation from CozyCatFurniture.com after you place the order. If there is a problem with your order, you will be contacted via e-mail in next 24 hours with an explanation of the problem. We will also notify you once your order is shipped and inform you about the scheduled delivery date.

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10.What if I want to return the ordered product?

Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. We offer a 100% money-back guarantee if you're not completely satisfied with your purchase. In the event you wish to return an item, all we ask is that you meet the conditions in our Return Policy.

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11.What if I want to exchange the ordered product?

If you would like an exchange, all we ask is that you meet the conditions in our Return Policy.

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12.What if I received a defective or broken item?

If by chance you receive an item that is defective or broken, please email us immediately at info@cozycatfurniture.com. Please, do not accept a package with visible damage. Rest assured that every order is fully insured. See our Return Policy.

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13.What if you shipped a wrong item?

We try our best to fill your orders correctly, however we can make a mistake and send you an item you did not order. If you received an incorrectly shipped item, we will replace it with the correct item. See our Return Policy.

Note: Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.

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If your question is not answered here, please contact us at info@cozycatfurniture.com.

Thank you!

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