General Policies for LifeMatters Store
Our basic policy at LifeMatters Store is to ensure you are satisfied with your shopping experience and your product. We are committed to take care of any problem that may arise. Please tell us if you have a problem, please tell a friend if you don't!!!

Contact by Mail
WorldWorks Unlimited
1275 4th Street
Santa Rosa, CA
U.S.A.

Contact by Telephone
1.888.255.9757 Toll Free

Contact by Email
Contact Us.

Ordering Information:
Order online.
Order by calling our toll free number 1.888.255.9757 (PST Monday - Friday 9am-5pm)

Return Policies and Guarantees
We offer a 30-day satisfaction guarantee from date of invoice. With few exceptions such as disposable supplies or products that have sanitary requirements and shipping/handling, most products may be returned, in as shipped condition, within 30 days of receipt for credit, exchange or refund and a restocking charge of 15%.

We honor all our manufacturer's warranties for defective products.

No returns, unless defective, will be accepted on software or books.
No returns will be accepted on custom orders, custom assembled item(s), or products that have sanitary requirements, (i.e. incontinence products).

All returns MUST be assigned a Return Merchandise Authorization (RMA) number to avoid processing charges. You must contact us at store@lifemattters.com or call 1.888.255.9757 for a RMA number and the correct address to use to return the item. Include all original packaging, manuals, cables, sensors, chargers, etc. Enclose a copy of your original invoice with a daytime phone number inside the package. Return items(s) via UPS, Federal Express or other packaging carrier. If returned by mail make sure it is traceable by the mail facility. Item(s) must received by WorldWorks before any credits or exchanges can be made. You are responsible for any loss or damage while on route, please consider insuring your package.

Place the RMA number on the outside of the package to insure proper and timely processing your return. Send all packages to us at the address specified when you contact us for your RMA number. We cannot accept COD deliveries. Standard policy throughout the industry is not to refund or credit shipping/handling costs. Any product replaced or repaired under warranty will be returned prepaid at our expense by ground UPS to an address within the United States. Please contact us for cost of delivery outside the United States.

IMPORTANT NOTE: Item(s) returned for credit or exchange must be in new condition and in the original container as you received it from us. If returning an item(s) for repair from outside the U.S., please contact your customs officials or taxing authorities to get the proper clearances to get the product back into your country without being liable for duties, fees or taxes on a repaired item(s

Oral Sensor for Night Time Clenching
If the unit is returned within 30 days unused you will receive a refund less shipping and a 15% restocking fee. You must contact us for a RMA address by emailing us at store@lifematters.com. (Shipping fees are not refundable). If you use the oral sensor the unit cannot be returned.

Freeze Framer
You can return this unit if you are dissatisfied for any reason within 30 days. You must contact us for a RMA address by emailing us at store@lifematters.com. (Shipping fees are not refundable).

Resperate for High Blood Pressure
We guarantee that if you use RESPeRATE as recommended and do not see a reduction in your blood pressure, you may return RESPeRATE within 8 weeks of delivery and we will refund the purchase price. You must contact us for a RMA address by emailing us at store@lifematters.com. (Shipping fees are not refundable). We ask that all returns include the original packaging with the unaltered product Serial number and UPC barcode on the RESPeRATE box.

Online Classes
For online classes WITHOUT a companion book
You have until 3 days after the class or training begins to request a full refund. Email us at store@lifematters.com. After 3 days there are no refunds available.

For online classes WITH a companion book
You must request a cancellation within 24 hours of your payment for your credit card to be credited a full refund.

To cancel your class AFTER your book has shipped and you do not want to keep the book you must fulfill the following:
• Within 3 days after the start date of your class, you must email us to request that your enrollment be canceled and that you want to return the book.
• We will send you the address where you can send the book. You must pay the shipping charges and you will be responsible for any loss or damage while on route, please consider insuring your package.
• After we confirm the book has been received, your credit card will be issued a refund less our restocking, shipping and handling costs, in the amount of $35 U.S.D.

To cancel your class and keep the book you must fulfill the following:
• Within 3 days after the start date of your class, you must email us to request that your enrollment be canceled and that you want to keep the book.
• Your credit card will be issued a refund in the amount of $25 U.S.D.

Self Responsibility for Medical Treatment and Advice
The content and products on LifeMatters.com are educational in nature and should not be considered a replacement for medical treatment. Should you have any specific medical concerns, seek advise from your physician or healthcare professional.

Limitation of Liability
Limitation of Liability IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT