FAQ's

The Wayback Machine - https://web.archive.org/all/20050207090727/http://www.islandscentshack.com:80/faq.htm

FAQ's

How soon will my order be shipped?

US orders are shipped via UPS Ground, within 2 to 3 business days. Please allow 5-7 days to receive your order. Shipping charges are determined by the weight of the order as well as the destination and will be calculated online during the checkout. Please no P.O. Boxes. If there will be a long delay or if items are not in stock we will contact you. Please notify us if you have a specific deadline and we will do our best to meet your request.

International Orders:
International order customers will be notified of the additional cost to ship to that country by e-mail.
Once we have received confirmation that the additional charge is acceptable we will add that amount to your credit card and then ship. International orders, or orders using International Credit Cards must be verified with the bank before shipping. Please allow 3-4 Business days to verify all billing information. All verifications are for your security, and we appreciate your patience in processing your information.

Duties, Custom Fees, and Taxes: All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of the goods. Please contact your local Customs office for more details, information, and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be charged to your original form of payment.

What is your return policy?

We strive to provide our customers with superior products and service. We have never had any 'defect' in our products. All sales are final with the exception of products that arrive damaged from shipping. We will gladly replace damaged products promptly. For sanitary reasons, products that have been opened are not refundable. Please e-mail us with any questions or concerns regarding our products or your order.

Do you charge sales tax?

CA orders are subject to a 8.25% sales tax, as required by law.

How is Monoi de Tahiti® produced?

The unique process of "Monoï de Tahiti" is achieved by soaking Tiaré Gardena blossoms in refined coconut oil, which is extracted from ripe coconut kernels grown in the mineral rich volcanic coral soil of French Polynesia. Only two specific ingredients can be used in the production of Monoï de Tahiti : coconut from the "Cocos Nucifera" variety and the "Gardena Taitensis" (Flore de candolle) variety.

Is Monoi de Tahiti® just a glorified coconut oil?

Although many countries can effectively produce coconut oil comparable to that use in production of Monoï de Tahiti, none of them can lay claim to the indigenous Gardena Taitensis flower [also commonly known as Tiare] that is found only in French Polynesia. This specific variety of Gardena is unique not only for its potent fragrance but also for its special cosmetic attributes.
French decree No. 92-340 protects the production of Monoï de Tahiti with an "Appellation d'Origine" [a guarantee of Origin] which outlines the specific production guidelines for the manufacturing of Monoï de Tahiti, thus ensuring high quality standards as well as authenticity. A registered trademark in the USA, Australia, New Zealand, and soon in other countries also protects Monoï de Tahiti.

Is Monoi de Tahiti® greasy or sticky?

Even though Monoi de Tahiti® is coconut oil based, it is not greasy when applied properly in small amounts and unlike other natural vegetal oils, does NOT clog pores. It can hydrate and protect the skin effectively.

Dec	FEB	Mar
	07
2003	2005	2006