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" What time is check-in and check-out?"
13:00 check-in to apartment and 11:00 check out from apartment. If you arrive at office before 13:00 all formalities can be settled right away and you may store your bags there until 13:00, or until a further moment when you wish to check-in to the apartment. On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival. If you have a later departure time of your plane, train etc. you are welcome to leave your luggage in the office between 11:00 and 20:00. The apartment unfortunately must be vacated at 11:00, due to following arrivals.
"Is the Price per Apartment or per person?"
In general it is per apartment, although if it is over a certain amount of people we will charge per person.
"Do all apartments have double beds?"
Mostly we have singles that can push together, a few of our places have doubles.
"Is breakfast included?"
No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs.
"Is there a lift?"
Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
"Are the apartments safe?"
Yes. Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are probably the most protected parts of the city.
"Can I bring a pet?"
No, sorry no pets allowed
"How many people can share 1 apartment?"
Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8, Superior apartments: 11.
"How do I pay?"
To confirm a booking our reservations center will ask for credit card details. You have the option of paying total with your card (2.8% surcharge, AMEX 4.2%) prior to arrival or total upon arrival in the office, either in cash Euro or by credit card (2.8% surcharge, AMEX 4.2%). We will need a photocopy of ID or passport of all card holders who use card as payment. In order to use bank transfer, please ask for bank details. With some apartments a prepayment will be taken from your card (a % of total) to confirm the reservation. In these cases, the balance is payable to landlord and you will be specifically notified in your voucher what payment policies apply.
"What does the check-in look like?"
Your voucher will specify exact instructions to follow. For certain apartments you will be just asked to make your way to our office, open 9:00-20:00 Mon-Fr and 9:00-18:00 weekends and most holidays. Outside office hours arrivals are asked to phone 30 min. before reaching office so that one of our representatives can make his way to meet you. There, you are asked to fill in our guest form, facilitate the payment. We photocopy card holder’s ID or Passport and provide you with your keys and a map. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for not returning keys (which will result in a charge of 20 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 euro per hour including traveling). If you do not wish your card to be used for this purpose, you are asked to pay a cash deposit of 150 euro which will be refunded by appointment when you leave. Other apartments will always require the 30 min. advance call. In these cases, you would be meeting the landlord at the apartment.
"How can I make my reservation with minimum delay?"
Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.
"How do I secure my booking?"
Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date.
Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details, https://www.apartmentsapart.com/safe_form.asp
These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is to send us a bank transfer (depending on which apartment it is, either only a prepayment or the total price will be required) to our account. Ask booking department for details.
"How long does your company exist?"
In early summer 2002 it was 2 years since the company had been founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.
"Do I get fresh towels and soap?"
Yes, towels, bed linen and hand soap are provided.
"Are there any additional fees?"
Yes, we are charging a 25 euro final cleaning fee. Also if you require an additional bed or a baby cot there is a 20 euro transport charge.
"Are the apartments near the centre?"
All our apartments in Barcelona are either in the XIXth century Eixample district or the Old Town. We also have a few apartments situated right on the beach. These are a bit further from the centre, nevertheless very well connected by metro with the rest of the city.
To learn more email us at barcelona@apartmentsapart.com
CANCELLATION POLICY:
We cannot be responsible for bad weather, illness, changes in
travel plans or travel delays. In the case that confirmed booking
had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation.
The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!
- Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: 20 euro (admin fee)
Cancellation 7 to 1 days before arrival: 1 night charge
No show or cancellation on the day of arrival: whole stay charge
- Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: 20 euro (admin fee)
Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
No show or cancellation on the day of arrival: charge 50 % of your whole stay
- Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: 20 euro (admin fee)
Cancellation 7 to 1 days before arrival: 3 nights charge
No show or cancellation on the day of arrival: 7 nights charge
- Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: 20 euro (admin fee)
Cancellation 14 to 5 days before arrival: 7 nights charge
Cancellation 5-0 days before the arrival: 14 nights charge
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.
Thank you very much for reserving with Old Town Apartments.
Have a wonderful stay in Barcelona.
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