Utilities

Your complete online guide to gas, electricity, water and telecommunication companies. Competition in these sectors has been increasing rapidly. Each sector has gone from being monopolised by either the state or by a single company - for example BT - to being deregulated, with many companies battling for your custom.

Increased market competition has brought with it many improvements such as;

• Falling prices
• Improved quality of service
• A more efficient industry, with technological advances
• A strong regulation framework to protect consumers and the environment

While the majority of changes have clearly been positive all this choice has lead to greater confusion for consumers. The following pages will help you to understand how to take advantage of these changes and demonstrate how you can benefit from managing your utilities on the internet.