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CONTACT US

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FAQ

Are taxes included in the rate?
Can I specify where I would like my room located.?
Is the room rate per person or per night?
I should receive a discounted rate. How do I get this?
I need more information about hotel. Couldn't you send me more information?
What is your cancellation policy?
Is there a hotel shuttle service to/from the airport?
Is parking available? Free parking? Long-term parking?
What if there will be more than two adults in the room?
Our children will be with us... do they stay free?
Are rollaway beds/cribs available?
What do I do if I am not happy with my hotel room when I arrive?
When and where payment for my accommodation is required?

Are taxes included in the rate?
Taxes and miscellaneous charges are NOT included in the room rate.. The tax rate at the hotel is listed in the Info section of the hotel description.

What is your cancellation policy?
Cancellation policy depends on every hotel/hotel's chain. You can also read the hotel description to determine the cancellation policy of your hotel. These policies will vary, so you must read each one carefully. The standard increments are you must cancel the room(s) by 4 or 6 PM, or 24, 48, or 72 hours prior to your specified arrival. If you cancel before this, generally you will not be charged a penalty. Canceling after this period will result in a cancellation penalty fee. Special sold out availability reservations, identified as "Special Internet Rates" or "Great Rates," will apply a cancellation fee regardless of the timeframe of cancellation.

Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed in the Info section of the hotel listing. There may be a charge by the hotel for this service. So, you should contact the hotel to ask about it after completing your reservation.

Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking is offered at the discretion of the hotel (often in conjunction with park and fly rates). This may be listed in the Info section of the hotel description.

What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms, at a charge (usually between $5.00-$20.00 per person). Some hotels have a limit on how many people can stay in a room. This may be listed in the Info section of the hotel description.

Our children will be with us, do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the hotel's policy. This may be listed in the Info section of the hotel description

Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some hotels have restrictions on what room types will allow rollaway beds. This may be listed in the Info section of the hotel description. You can request these items by calling the hotel after completing your reservation process.

Can I specify where I would like my room located?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability. After booking the room via our reservation system you should call the hotel directly to request additional preferences.

Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people.

I should receive a discounted rate. How do I get this?
These rates may include government, corporate or senior discounts. If a rate is marked "ID REQ," (for example, "AAA Rate") you may need special documentation at check-in to confirm you are qualified to receive that rate.

I need more information about hotel. Couldn't you send me more information?
No, unfortunately we can't send any more information about our hotels. All information we have available is on our websites.

What do I do if I am not happy with my hotel room when I arrive?
We make every effort to ensure that the hotel descriptions and information that we feature on our site are as accurate as possible. Our write-ups are based on material supplied by the hotels themselves. We are not responsible for any errors in write-up and the conditions you find in a hotel. Please feel free to notify us if you feel that any of our hotel write-ups are inaccurate or need to be updated - we will be happy to consider your suggestions. Any issues of dissatisfaction should be addressed directly to the hotel's management.

When and where payment for my accommodation is required?
Payment for your hotel stay will be handled by the hotel directly upon checkout with this or another credit card of your choice, if the other is not specified.