Frequently Asked Questions

How do I manage my web hosting service?
Our hosting manager, called WebsiteOS, gives you complete management capability using a standard web browser. WebsiteOS saves you time, money, and resources by transferring site administration to you instead of making you call technical support for every change.

Please explain the term 'server storage'.
Server storage is the amount of disk space on the server that you are allowed to use. All of your web pages, graphics, and log files take up hard drive space and count against the amount of server storage allowed in your plan. Electronic mailbox storage does not count against available server storage. You can see how much server storage you have used in WebsiteOS.

Please explain the term 'data transfer'.
Data transfer measures the amount of pages, graphics, and other downloads that can be transferred from your web site to visitors. If your average web page, including graphics, is 50,000 bytes, and your hosting plan allows 10GB of data transfer a month, you could have approximately 200,000 page views per month and still remain in the transfer amount allowed by your plan. E-mail does not count against available data transfer. You can view your data transfer usage in WebsiteOS.

How do I transfer files to my web site?
You can transfer files to your web site using File Transfer Protocol (FTP), WebsiteOS, or Microsoft FrontPage.

Can I change packages as my hosting needs change?
Yes. Just call Mercury Network customer service and select your new plan.

Am I charged a fee when I upgrade packages?
No. The only change is the monthly recurring fee to that of the new package.

How do I get started?
First, choose a domain name. Next, decide which hosting plan you want to go with. If you're not sure what you need, we recommend that you start small and upgrade as needed. Last, give our sales department a call. We can set you up right over the phone.

To start service or to obtain more information, call our sales department at 989-837-3790, toll-free 888-866-4638, 9:00 AM to 6:00 PM ET Monday through Friday, or e-mail sales@mercury.net. We look forward to serving you.

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