| FAQ -- Frequently Asked
Questions |
|
1. Can I have a receipt
for my hire?
2. Do your cars have towbars?
3. If I return the car to your office , can I get
a ride to the airport?
4. What happens if I return the car outside business
hours?
5. Do you do free pick ups and drop offs?
6. Do you do one way hires?
7. If I cancel my hire after booking what are the
procedures?
8. Do I have to pay the excess if someone crashes
into me?
9. Can I extend my hire?
10. Do I get a refund if I return early?
11. What do your rates include?
12. How do I pay for my hire?
13. Can I drive on my overseas drivers licence?
14. Do we have to refuel the vehicle?
15. Are maps available?
16. Can I drive off road or on the beach?
17. Can I smoke in the car?
18. Do I have to clean the car?
19. What do I do if I have an accident?
20. What if I’m running late and can’t
return the car at the stated time on the contract? |
| A yellow copy of the contract is given to you upon completion
of the paperwork and will show what method of payment you used
and also can be used for tax purposes. If you sign your paperwork
at the office we will give you a copy of any transaction processed
through our eftpos terminal. |
| No, none of the vehicles in our fleet have towbars as we find
this strains the engine and causes unnessecary wear and tear. |
| From the office we use a taxi company
who will take customers to the airport for $25. On occasion
if we are heading in the direction of the airport we will be
more than willing to take you out there, but this depends on
daily business. |
| If you return our car outside business
hours, please park in the spaces provided and put your key through
the key retrun slot on the left hand side of the door. |
| Yes, we will gladly deliver your
car to any inner city accomodation within the city limits or
to any accomodation out near the airport. This does not apply
to the North Shore of Auckland or to suburbs in West Auckland.
If you are in these areas, do your best to get to the central
city and we can collect you from there. |
| Yes, we can do one way hires to
Wellington and Christchurch, these need to be taken for 21 days
minimum to Christchurch and 14 days minimum to Wellington. On
occasion we will make allowances if we need stock in other centres.
|
| If you have confirmed your hire
with a credit card number, this will be charged a cancellation
fee of 10% of the total value of the hire. |
Yes, In any instance when an accident
occurs you are initially liable for the excess until the Insurance
company decide where the liability lies. |
There is a minimum of 72 hours required
for extensions to your contract. Due to availablity in high
season. We cannot guarantee any extension.
There is a minimum of 72 hours required for extensions to your
contract. Due to availablity in high season. We cannot guarantee
any extension. |
| If you return your car before the
time stated on your contract, no refund applies. |
| All of our rates include GST, Insurance,
24 Hour Roadside Assistance with the AA, and Unlimited Kilometres.
Insurance is subject to an excess depending on whether you choose
to purchase the Insurance Waiver. |
| Payment is to be made at the commencement
of the hire. We will gladly accept Cash, Visa, Mastercard, American
Express, Diners Club, Travellor’s Cheques and Eftpos.
|
| We accept full valid drivers licences
from most countries. International driving licences are accepted.
Our minimum age to hire a car is 21 years. |
| All vehicles start with a full tank
of petrol and are refueled on return at the hirers expense.
Fuel is not included in our rates. |
| Complimentary maps, tour guides
and activity brochures are provided free of charge for your
convenience. |
| Do not drive any of our vehicles
off road or onto any New Zealand beaches. Penalties up to $2000
apply. |
| For the comfort of all our customers
we encourage NO SMOKING in all of our vehicles. A valet charge
will apply, minimum $50. |
| Please ensure all personal belongings
and rubbish are removed from the vehicle, a valet charge may
apply in extreme cases, ie Chocolate or food stains on upholstery.
GO Rentals takes no responsibility for any items left in cars. |
| Ensure all damage and accidents
are reported to a GO Rentals representative the day it happens.
In the event of an accident fill in the appropriate form on
the contract binder brochure. This will prompt you to give us
the correct information that we need. |
| If you are running late we will
give you 1 hour to return. After this you will be charged at
one-fifth of the daily rate per hour, up to five hours when
another days rental will be charged. If you fail to notify us
and are not at the expected point of return at the time stated
you will attract a surcharge of $15 per hour up to 5 hours and
$60 per day thereafter in addition to the daily rate. |
