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Software SnapShot ONYX Enterprise CRM
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Onyx Software Corporation
1100 - 112th Avenue NE, Suite 100 Bellevue, WA 98004
ONYX Software Corporation is a leading provider of customer management software for Microsoft® Windows NT and SQL Server and is the pioneer of the Total Customer Management® business strategy. ONYX Software develops and markets a unique customer-centric software solution, which allows a company to achieve the full profit potential of each customer relationship and attain Total Customer Management®. By managing every customer interaction with a single application, a company is better able to acquire new customers, enhance the profitability of existing customers, and extend the duration of customer relationships. Their flagship product, ONYX Customer CenterÔ helps companies exceed their customers expectations by providing marketing, sales, service, and support teams with a single tool to access all corporate customer information via the Internet, remotely, and from the desktop. By using Customer Center, a company is better able to acquire, retain, and expand customer relationships. Designed exclusively for Microsoft BackOffice, ONYX Customer Center is the only client/server solution available, which manages all enterprise customer interactions from a single application and interface. ONYX was founded in 1994 by three Microsoft alumni: Brian Janssen, Brent Frei and Todd Stevenson. Janssen and Frei who were teammates on the Dartmouth football team in the late 1980s, also worked together at Microsoft, developing internal solutions for the Information Technology Group before self-financing and launching their own company. In 1996, ONYX achieved 467% revenue growth and 300% customer growthwith less than five percent employee turnover. In late 1994, Janssen, working on the side as a financial systems consultant, noticed that many of the corporate systems problems his client was facing were similar to ones being solved by a customized customer management database Frei was building for Microsofts international subsidiaries. After getting the okay from Microsoft, Janssen and Frei joined fellow Microsoft employee Todd Stevenson, and each invested $50,000. Taking their years of experience from one of the worlds toughest customers, they designed and began developing what would be the Total Customer Management solution. Beginning in a basement in a home in Issaquah, Washington, the companys founding mission was to develop software from a customers perspective rather than from the self-serving, departmental perspective favored by application vendors at the time. SPRY, agreed to act as a beta site for the product of the new company, which had been given the name ONYX Software. From this experience, and by witnessing similar customer system problems at other companies, ONYXs founders realized there was significant demand for a high-technology application, focused on the customer, which would manage all enterprise customer interactions. Benchmarked with the global functional and technical requirements of Microsoft, ONYX Customer Center was developed in 1994, with cooperative testing and feedback from Seattle-area beta installations. The company first shipped ONYX Customer Center in 1994. The product is now in use by more than 450 companies, with more that 20,000 total users. There are currently more than 500 users at the largest site. Typical Customers include:
Further details on the financial condition of the company and total installed base are included in our complete In-Depth Review. Product: ONYX Enterprise CRM
Onyx Enterprise CRM has three core products:
CRM You Can Depend On Onyx Employee Portal is a thin-client CRM solution that gives sales, marketing and service organizations a centralized digital workspace for exceptional customer management-ultimately increasing the effectiveness of every interaction throughout the customer lifecycle. Flexible, Manageable CRM Onyx Employee Portal delivers a unified application architecture that offers unparalleled flexibility. Customization and configuration are simplified giving you the flexibility needed to support your unique business processes, ensuring that your CRM system today can adapt as your business needs change. Onyx Employee Portal delivers robust sales, marketing and service functionality all supported by a highly flexible CRM platform. The result? Deploy manageable CRM on-time, on-budget so you can immediately see real results and quickly be on the road to greater customer satisfaction.
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Built to perform and scale Onyx provides a multi-database CRM platform optimized to take full advantage of both Microsoft and Oracle database environments. Deploy Onyx on the platform of your choice without sacrificing performance or scalability. Onyx Employee Portal Product Highlights Marketing
Sales
Service and Support
Complete details on pricing are included in our complete In-Depth Review.
Note: A complete review of this solution is in final edit and will be available real soon now.
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