Your customers can reach the Hotels Connected online reservation services in a number of different ways:

• They may click an “online reservations” link from an internet hotel guide or other site which lists your hotel.
• They may click an “online reservations” link from your own hotel web site.
• They may locate your hotel via our one of the Hotels Connected websites or by using our powerful search engine.

Each hotel has its own page with full details including a description, photographs, guest facilities and services provided, list of room types available and the prices. Customers can select the type of room they would like and the dates for their stay and then check whether those rooms are available. If the rooms are available they can fill in a secure online reservation form. This form also allows them to enter any special requests or questions.

The reservation request is the sent to the destination hotel and the customer receives an e-mail with their reservation reference number together with reservation details and directions to your hotel. They will also receive a further e-mail confirming that the hotel has received and processed their details.

A customer credit card number is only taken as a guarantee; they will pay the bill during their stay as normal. We do not make any charges to your customers.

With Hotels Connected, your customers no longer need to bother with e-mails, faxes, waiting around for replies or ringing around looking for vacancies. They can make their reservations  instantly online.