Contact us

You can contact us via:

Telephone: +44 (0) 1225 464736
Fax: +44 (0) 1225 444870
Email: info@tumimusic.com
Post: 8/9 New Bond Street Place, Bath BA1 1BH

Frequently Asked Questions

Q. Will this shopping system work with my browser?

This system will run on all of the most popular browsers available today on any platform that supports them. This includes Netscape 2,3 and 4 and Internet Explorer 3 and 4. AOL Browsers: Currently around 85% of AOL users use a browser (AOL specific) that supports JavaScript up to a level required by JavaScript.

Q. How secure is it?

SECpay host our 'checkout' process on their secure server. No sensitive data will be sent over the internet without being encrypted using Secure Sockets Layer (SSL). The Secure Server encrypts sensitive information to the highest level. Records are deleted from the server once an order has been processed unless requested.

Q. How does on-line shopping work?

Tumi uses a remote shopping cart system hosted by Mals-ecommerce (www.mals-e.com). This receives and processes the product information generated by you when you decide to buy a product from our site, it then adds this to your shopping basket list. The system is hosted on a Secure Server and is also compatible with most versions of most browsers including Netscape, Explorer and A.O.L.(See above).

Q. Do I have to pay import duty or purchase tax?

Local laws apply. Please check as we cannot be held responsible for delays in delivery where tax is due.

Terms and Conditions

1. All transactions to be in UK Sterling.

2. Tumi must be notified of any breakages or shortages within 3 working days of receipt of goods.

3.Due to the handmade origin of Tumi products, the finish and designs may vary slightly from samples or illustrations.

4. Tumi will make every effort to meet agreed delivery times (within 28 days), but shall not be responsible for delays or non delivery due to any cause beyond our control.

5.Tumi is under no obligation to accept return of any product ordered by the buyer which was delivered in accordance with the conditions of trading. Any such returns, if accepted, may be subject to a 10% administrative charge.

6. The contract for this order will be governed under United Kingdom Law.

7. All orders are subject to availability and are in accordance with our terms and conditions.