Our commitment to you
To prove to you that that we're committed to providing you with quality software and superior service, we offer you:
1. Purchase guarantee
You get a no questions asked, 100 percent 30 day money-back guarantee. If our products don't meet or exceed your expectations within the first thirty days of using them, we don't deserve to keep your money. You have every right to ask for your money back.
2. Big purchase bonus
The software price includes free program updates. This means that you don't have to buy updates just for bug fixes - you get all program updates for free.
Just take a look at the version history in our online help. We've never charged a fee for an update although ARELIS is already available in version 4.
3. Quick responses and after-sales support
You will get an answer to your e-mail inquiry within 24 hours. The response is fast, friendly and competent, and comes from a real person with a name. We treat you as we would like to be treated as customers.
If you lose your unlock code, you'll get it back without having to pay for it again. We remember your purchase and your unlock code so we can help you because we know how easily these accidents happen. This leaves you free to concentrate on your business. If you have lost your unlock code, just fill out this form to retrieve it.
4. Suggestions welcome
We are no faceless corporate company - we're eager to hear your suggestions on our products. All of our products have a quick "Make a suggestion"command in the Help menu. Whenever you think that you need a special feature, suggest it immediately.
We read every suggestion because this is an important part of our work flow. And don't be surprised when we build your suggestions into the next version.
5. Keeping in touch
After the sale, we still want to stay in contact with you. We've created a survey form where you can say what you think about our company and about our products, 24 hours a day, 365 days a year. You can even express your opinion anonymously if you prefer.
6. Keeping you informed
We want to keep you informed about the latest news in the search engine world and we want to help you to get the most out of your web site.
Our free search engine facts newsletter informs you about the latest search engine ranking news. In addition, you'll get tips and tricks on how to improve your web site.
You could pay much money for expert advice, or you can subscribe to our free search engine facts newsletter.
7. Privacy protection
We want to be like a good friend. We do not tell anyone who you are, we do not tell anyone where you live and we do not tell anyone what e-mail address you have. We do not sell your information. And we made sure that our resellers respect your privacy as much as we do.
8. Security
Shopping with Axandra.com is 100% safe - you never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe.
- Safety in Numbers: Axandra products are sold by Atlantic Coast PLC, Devon, England. Atlantic Coast is one of the oldest and biggest online stores on the Internet. When you shop at Atlantic Coast, you'll be one of thousands of customers who have safely shopped with Atlantic Coast without credit card fraud.
- Safe Technology: Atlantic Coast's secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number, so that it cannot be read while the information travels over the Internet.
