Who We Are We are a family company, and we have been manufacturing the DRI Sleeper for more than 20 years. Lyn looks after the production, the quality control and the orders. I look after the technical side, the product development and answer your questions.

From Lyn and me you get a total service, any communication from you comes right here, and we respond. We commit to you that we will answer your questions and put anything right that needs to be put right. But please remember that while email communication is the best initial contact, if you do not get a response within 24 hours (and that's way over our usual time) then call, because as you know, just sometimes emails get lost in cyberspace. The number is 1-877 331 2768.

Manufacturing Warranty

We will replace any product which fails due to manufacturing fault within 60 days of purchase. We will not replace if the fault is due to damage due to misuse. Especially note that the Urosensor™ is a consumable item. What this means is that it is expected that it will need replacing from time to time, just as the earphone on a portable radio will need replacing from time to time (and that's not even being urinated on), and so our advice is to purchase a spare Urosensor™ when you buy your DRI Sleeper™ to have on hand, just as people will usually have a spare earphone for their portable radio. The batteries last at least 6 months to a year and almost never need replacing during treatment.

Personal Customer Care

This is your warranty for maximizing success. When you buy direct from this website you have PERSONAL CUSTOMER CARE privileges for no extra cost.

This means that if you have a question or you are wondering about the progress your child is making, first look at the FAQ pages, and if you can't find the answer there then you have free access to me at anthony@DRI-Sleeper.com.

I will always answer your questions, and I will work with you using my 30 years of experience to ensure that as far as is possible that your child will have success with the DRI Sleeper™. However, as with any human condition, 100% success can never be guaranteed.