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Policies and Procedures:
SSL Encrypted Server
For your protection, any
Credit Card information collected through our on-line shopping system
will be obtained via 128 bit SSL encrypted server.
Place An Order
When you place an order
on-line your information will be sent to us for review and processing.
Cancel an Order
Please call us right away
at 931-858-2628, and email us at sales@jbeezwatercraft.com.
Most orders are shipped within a few hours after being completed.
If you fail to notify us before the item is shipped, then please accept
the item and return it under our refund provisions.
Payment Methods
We gladly accept, Visa,
MasterCard, American Express and Discover. We do not charge your
card until your order is shipped.
We also accept personal
checks and money orders. Please note that payment via check or money
order can delay your order, as we must receive the payment prior
to shipment.
If you would prefer to pay
with a paper check or money order, please mail to:
JBeez WaterCraft, P.O. Box
1091, Cookeville, TN 38503
Please note: Checks returned
unpaid by your financial institution are subject to a Service Charge
of $25 or the maximum allowed by law. Checks returned for insufficient
or uncollected funds, together with Services Charges, may be debited
electronically from your account.
No Tax Outside of Tennessee
For out of state purchases,
you never pay sales tax! We are not required to collect sales and
use tax on deliveries throughout the US, except where we have business
locations, (Tennessee). For customers in Tennessee, you will be
charged sales tax at a current rate of 9.75%.
Orders Qualifying for Free
Shipping & Handling and Delivery
Free ground shipping &
handling on Qualifying orders OVER $100...excludes Clearance, Oversized
and Heavier Items, and UPS service to AK & HI. Oversized and
Heavier Items will incur an additional charge. We will notify you
prior to shipping your item if any shipping and handling
charges and/or additional fees apply.
Delivery options and estimated
ship times in business days:
Estimated UPS Ground or
USPS:
for all orders over $100.00
excludes Oversized, and Heavier Items
- (3 to 6 business days)
FREE on Qualified Purchases of $100.00 or more.
Estimated UPS Ground or
USPS:
for all orders under $100.00
excludes Oversized and Heavier Items
- (3 to 6 business days)
10% of order total ($4.95 minimum)
- 2 Business Day Delivery
(call before placing order)
Next Business Day Delivery*
- (1 business day) (call
before placing order)
Saturday Delivery
- Orders must be placed
by 10:00am CST (call before placing order)
*Important Shipping &
Handling Information:
Orders received after 10
AM CST will ship the next business day.
Next day delivery orders
must be received by 10 AM CST Monday through Friday and orders received
on Friday after 10 AM CST will ship Monday and arrive Tuesday.
Our warehouse does not ship
on Christmas Day, New Years Day, Memorial Day, Fourth of July, Labor
Day and Thanksgiving (Thurs. & Fri.).
No express delivery to Alaska,
Hawaii, or P.O. Boxes.
Not all items can be shipped
Next Day or Two Day.
Some oversized items can
only be shipped via truck.
Back Ordered Items Shipping
& Handling
If you order items with
different shipping availability dates - for example, an in-stock
item along with a back ordered item - each item will ship as soon
as it's available. If the original order was placed using Next Day
or 2-Day delivery options, the back ordered items will be shipped
using UPS Ground service at no additional cost to you.
Low Prices, Guarantee
At JBeez WaterCraft, we
strive to offer the absolute lowest prices on all of our products.
If you find a price lower than ours on the Internet, we will
do our very best to match the competitors price.
To be eligible for a price-match,
your request must first meet the following basic conditions:
- The Internet retailer
must have the identical product in-stock and priced accurately.
- Price match requests
must be made prior to your purchase.
- Our Low Prices, Guarantee
is limited to a maximum of $100.00 per price match request.
When requesting a price
match, please be aware that prices will be compared on the following
criteria:
- Prices are compared by
item and include the product price, applicable taxes, plus shipping
& handling charges when calculating the competitor's total
price.
- Our Low Prices, Guarantee
does not apply when you use coupons, or promotional offers.
- Our Low Prices, Guarantee
does not apply to non-USA Warranted products.
- Our Low Prices, Guarantee
is limited to up to three (3) of the same product, shipped to
the same address.
- Our Low Prices, Guarantee
excludes closeout specials, clearance items, refurbished or used
products, special orders, products subject to a no return policy
and incorrect pricing that is the result of a typographical error
or omission.
The Low Prices, Guarantee
is subject to change at any time.
Apply for a Price Match
To apply for a price match,
simply call us at 931-858-2628, or e-mail your request to
sales@jbeezwatercraft.com.
Please have a copy of the
competitor's printed and dated Internet ad with price circled and
url address and company phone number (so we can validate the price
and that the product is in stock).
In most cases we can match
the pricing submitted by a customer. However, when the request is
at or below our cost we cannot honor it.
Return/Exchange Policy
Our goal is to make sure
you receive the best value on every purchase you make at JBeez WaterCraft.
We want to be your number one choice for all your marine supplies.
You have our Satisfaction
Guarantee. If for any reason you are not completely satisfied with
a product, simply return it within 30 days to JBeez WaterCraft for
a no hassle return. Or, exchange it for an item of equal or greater
value.
Returns must be in new condition
(Not used) and packed in the original manufacturers packaging. Returns
must include all components of the original manufacturers package.
(Certain special orders,
shipping and handling, etc. may not be refunded. See Details below)
No Hassle Return
We will replace or refund
the purchase price by check or credit your credit card, at JBeez
WaterCraft, depending upon your original payment method, (returns
may be subject to a 10% restocking fee). Refunds will be given for
purchases returned within 30 days subject to the following requirements.
Exchange/Return Requirements
Exchanged/returned products
must be in brand new, mint condition (never used or installed).
Items must be in the original,
undamaged manufacturer's packaging with all packaging materials,
including instruction booklets, packing inserts, plastic bags, and
the blank warranty cards. The manufacturer's labeled packaging must
be enclosed within a new shipping carton.
Please note that the warranty
card must not be filled out.
Depending on the item purchased,
special order items may not be eligible for return.
Shipping and handling fees,
if applicable, are not refundable.
You must pay all return
shipping costs and insurance.
Any Blister packed items
or products that come in hard plastic wrap can only be returned
if unopened and in original condition.
Any item with a "Factory
Seal"can only be returned if unopened and in original condition.
Returns must be received
by JBeez WaterCraft within 14 calendar days after notifying JBeez
WaterCraft of intent to return.
Warranty
Unless stated otherwise,we
only offer newly manufactured products with the original manufacturers
warranty. While we will be more than happy to help resolve any warranty
issues, many of the manufacturers prefer that you handle warranty
claims directly with them. However, If you experience any problem
with an item purchased, please contact us first for warranty instructions
and procedures.
If you have any questions
regarding any of the policies, procedures and restrictions listed
above, please feel free to give us a call at 931-858-2628 or e-mail
us at sales@jbeezwatercraft.com
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