The Financial Services Authority (FSA) is now responsible for regulating general insurance. Follow the links below for more information.
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INSURANCE CUSTOMERS
www.fsa.gov.uk/consumer or to check if a firm is regulated by the FSA www.fsa.gov.uk/register or call the FSA Consumer Helpline on 0845 606 1234 from 8am to 6pm Monday to Friday (calls charged at local rate) |
BUSINESSES OFFERING INSURANCE
www.fsa.gov.uk/mgi or call the FSA Contact Centre on 0845 605 5525 from 9am to 5pm Monday to Friday (calls charged at local rate) It is illegal for a firm whose activities fall within the scope of the FSA to trade without authorisation |
If you have a complaint about your insurance, you should complain to the firm first, but if you are unhappy with the firm's decision on your complaint, please contact the Financial Ombudsman Service at www.financial-ombudsman.org.uk call 0845 080 1800
Some businesses offering general insurance do not need to be regulated by the FSA. If you have a complaint about:
From 3 July 2000 – 13 January 2005, GISC regulated some 6,000 firms that offered general insurance. Click here for further information on GISC-regulated firms and the Rules they had to follow.
