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ActiveKB Screenshots
ActiveKB consists of two distinct areas. Firstly, the administrative control panel, where tasks including knowledge base management and application configuration take place. Secondly, the end-user experience, where visitors search for and view articles etc. Each of these areas are described and demonstrated below.
Tour Table of Contents
Click on any of the images below to get a full-sized view of the thumbnail image.
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ActiveKB Installation
The ActiveKB installation process is quick and simple. By following the step by step online wizard, ActiveKB can be setup in less than 2 minutes.
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ActiveKB Settings and Configuration
ActiveKB settings can be modified from the ActiveKB control panel. Modify your database settings, add your template files for instant rebranding, control your Active Response System contact form and more.
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Statistics and Quick View
After logging into your ActiveKB control panel, you can access the 'Home' section to view an overall representation of your knowledge base. Here you will see the 'most popular viewed' stats, number of articles, comments, etc.
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Managing your Questions and Answers
Manage your questions and answers is simple and efficient. You can show or hide articles, sort them by name, category, number of views etc. You can also edit, delete and preview your articles.
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Creating a new Question and Answer
Creating a new article for your knowledge base is a breeze. Simply click the create new question button and enter the required information. With an easy to use WYSIWYG HTML Editor, you can format your content using bold, italic and underline buttons. You can also change text colors, insert images, lists, links and more -- directly through your web browser!
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Creating a New Category
ActiveKB allows you to create and order categories up to 3 levels deep. To create a new category, simply click on the create new category button, enter its name and choose its parent category (if any).
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Your Knowledge Base
Once you've created your categories and knowledge base entries, your knowledge base is instantly accessable by your website visitors and customers. From it, they can browse through your catories, as well as search your knowledge base questions and answers. They can also view a list of the most popular articles in your knowledge base.
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Viewing a Knowledge Base Entry
Once your website visitors and customers locate a knowledge base entry they want to read, they simply click on the question link to read the complete entry. Each article displays 'email to a friend', print and 'post comment' links (which can be disabled). If you've uploaded a file attachment for this article then they can also download that.
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The Active Response System
One of the most frustrating things about online support are customers that don't read your online documentation or FAQ's. The Active Response System helps reduce common questions, by integrating directly into your contact form to provide instant answers to your visitors questions.
Once a user posts a question, they are presented with knowledge base entries that match their relevant question. The user then has the choice of reading the knowledge base entry or continuing to post their support question to you (via email). Read more about the Active Response System.
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Glossary Words
ActiveKB allows you to add words to your glossary with definitions. When a website visitor views a knowledge base entry that contains one of your glossary words, the word is automatically highlighted. When the user clicks on the highlighted word, a popup box appears containing the words definition.
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Ready to Buy? |
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- Only $149
- Immediate download
- 6 months support
- 6 months updates
- Free installation
- 100% Rebrandable
- Secure ordering
- Full source code
- Money-back guarantee
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