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The Editors Desk:
This product ships via email only - no paper copy will be sent unless specifically requested. To request a paper confirmation of your purchase, please contact NEW Customer Service by calling (800) 861.9387. NEW Customer Service Companies (NEW) is making service plans available to help Amazon.com customers further safeguard their consumer electronics purchases. Amazon.com has chosen NEW to offer these plans because of their 20 years of experience offering service plans to over a million customers. Amazon.com also continues to allow customers to purchase with confidence with our A-to-z and Safe Shopping Guarantees. This service plan, provided by NEW, protects your Amazon.com purchase for two years from the day you buy your electronics product. After you purchase this plan, NEW will send you an e-mail including its toll-free customer service number and the information you'll need if it becomes necessary to file a claim. Should your product break during the coverage period, call NEW's toll-free customer service number and, if the damage is covered under the service plan, your item will be repaired. You may be asked either to mail in your product for repair (in which case NEW will send you a prepaid shipping label) or to bring your product to a local preauthorized repair center. In some cases, at the discretion of NEW, you may be reimbursed the full purchase price of the product, up to a maximum of $699.99. This service plan is valid for any new electronics product purchased at Amazon.com, including any products purchased new from any Amazon.com seller. The products covered by this replacement include any of the following, priced between $200.00 and $699.99: computer speakers, drives and storage devices, graphics cards, mice and keyboards, modems, monitors, motherboards, memory card readers, Webcams, networking devices, printers, scanners, sound cards, video projectors, and MP3 and digital audio players. If you have questions regarding whether a product is covered under this service plan, please contact NEW at servicecontractsbynew@newcorp.com. Many computer add-ons carry a manufacturer's warranty. If such a warranty is provided, NEW's service plan will be valid at the same time as the product manufacturer's original warranty, and you will be able to file a claim with the manufacturer (if the damage is covered under the manufacturer's warranty) or with NEW. NEW's service plan covers problems certain manufacturer's warranties sometimes do not, such as failure or damage due to normal wear and tear or electrical power surges. This plan excludes all software, video games, and used or refurbished products, and does not cover failure or damage caused by abuse. You must purchase NEW's service plan within 30 days of the date you buy your product. Additional restrictions apply. Read the Terms and Conditions for full plan details. Additional questions are answered in the FAQ.
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