We offer Live Support Download and Live Support Hosted solutions. Below are the feature sets of the Premium Download Solution.

Package	Premium Download Solution
Operators	UNLIMITED
Departments	UNLIMITED
Price	$159.95 USD (Premium Download)
Real-Time Communication
Real-time Chats
Multiple Chat Requests
Operator-to-Operator Chats
"Party is typing" Notify
Email Signature
Auto Save Transcripts
Search Transcripts
Department Share Transcripts
Email Transcripts
Capture Visitor Data
Sales and Marketing
Ad Tracking (Track'it) popular! - [click to learn more]
Track Visitor Refer URL popular!
Initiate (Proactive) Chat
PUSH HTML pages popular!
Customization and Administration
Operator Console Monitor
Operator Online/Offline Activity Monitor
Department Chat Icons Exclusive!
TEXT LINK to support
Remote Administration
Time Zone Setup
Spam Blocking
Chat Window Themes NEW! [ click to learn more ]
Reporting and Stats
Operator Rating System
Visitor Traffic Monitor popular!
Daily Request Reports
Log Transcripts
Efficiency Control
Hidden Departments - [click to learn more]
Traffic Monitor Refresh Rate
Knowledge Base (FAQ) Integration
Assign Operator to Multiple Departments popular!
Operator Auto-Reconnect
Canned Responses
Canned Commands
Department Canned Responses
Set Operator Request Order
Request Load Balancing
Request Polling
Set Request Polling Type
Transfer Calls
Support Hour Message
Sound Request Alert
Leave a Message
Source Code Advantage
Runs on Your Server and Domain
Modify the Source Code