Please visit your own website, and then view the source code of your website. I'd almost bet you that the StatCounter code has either accidentally been deleted of corrupted. Remove all traces of the old StatCounter code and insert a fresh clean copy from your StatCounter account. You may also have other javascript that comments out our code by accident. If it still doesn't work, then create a very basic test page to see if it works on that page. Or you can also try moving the StatCounter code nearer to the top of the page.
The StatCounter code has not been added to your website! If you don't add the code we can't track it! It's a pretty smart system, but it isn't that smart. If you have microsoft internet explorer, do the following. 1. Go to your website 2. Click the view menu, and then click source. 3. Notepad will load up and show you the source code (HTML) for your website. Is the StatCounter code anywhere on that page? You have to put the StatCounter code into the source of your website. Once you do that, we can track it for you and it will work.
Have you blocked your own visits from being counted? During the sign up process you can block your ip address from being tracked, as well as creating a blocking cookie on your browser to stop your visits from being logged. Be sure to get a friend using a different ip address and computer to visit your website first!
Yes! We have basic email reports for the free service, and we have some pretty in-depth daily, weekly and monthly email reports for the upgraded service. Unfortunately we can only offer basic email reports to the free service, because if the free members don't log in to view the ads beside their stats, the service would not be profitable.
It is possible that you have installed some anti-virus software that has added the following line to your hosts file on your computer. ------------------------------------------------------ www.statcounter.com 127.0.0.1 ------------------------------------------------------ Your hosts file can be found in the following locations. Windows 95/98/Me c:\windows\hosts Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts Windows XP Home c:\windows\system32\drivers\etc\hosts Open it up with program like notepad and remove the line.
It is impossible to be 100% accurate all the time for the geo-location but it is very, very accurate 95% of the time. We update our database monthly to ensure the highest degree of accuracy possible. One of the biggest problems is with AOL who use a web proxy for all the users so it is very, very difficult to accurately determine the location of AOL users.
It can't! If you want w3c valid code then tick the w3c valid code box in the code generation page. If you want xhtml valid code then tick the valid xhtml valid code. You can't have w3c valid and xhtml valid. Personally I don't see the need for xhtml valid code on a website so I'd recommend to go with w3c.
We are currently using javascript to detect the browser of your users, we have found that javascript is not as detailed as another method, and we will be returning to using that method shortly.
We provide the StatCounter service to give you the best stats possible, the summary stats are based on a cookie to determine unique visitors. So it is very good for spotting trends over time. The visitor stats - shows you in precise detail everything about the visitors to your website, so you can determine yourself exactly who has been to your website.
You more than likely do not have the code installed correctly, or it has been corrupted over time, or you chose the basic HTML counter option when installing your code. You need to delete the current code from your webpage and insert a fresh new clean unaltered copy back into your website to start getting the referrals logged again.
It is very likely you have you counter configured to show unique visitors, while the lifetime count displays the total pageloads.
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