WorldPerks
Frequently Asked Questions
WorldPerks Enrollment
PIN or Personal Identification Number
Secret Question and Answer
Mileage and Accounts
Total Miles
Elite Qualifying Miles & Segments
How do I enroll in WorldPerks?
To enroll in WorldPerks, visit the WorldPerks Enrollment section on nwa.com.
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Can members of a household share the same account?
No, each WorldPerks account must be associated with an individual traveler. Flight miles will only be awarded to the actual traveler in the WorldPerks account in his or her name.
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What is a Personal Identification Number, or PIN?
Your Personal Identification Number, or PIN, is a four-digit number (0-9) selected by you. It will ensure that no one but you will have access to your account information or transactions via our web site and the WorldPerks Automated Information Line. You will need your PIN each time you wish to access your WorldPerks account information so it's a good idea to write it down. For your protection, always store your WorldPerks number separate from your PIN.
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How do I request a PIN?
Your PIN can be any four-digit number that is easy for you to remember, except 0000. To create your PIN, visit the PIN Assistance section on nwa.com or call the WorldPerks Automated Information Line at 1-800-327-2881. A PIN cannot be created by a Northwest representative. When creating a PIN, you will be required to provide your Zip/Postal code if it is on file with WorldPerks. Some areas in the Asia Pacific region either do not have postal codes or have recently changed postal codes. To see what address information is on file with WorldPerks, simply check your last mileage summary or mailing from WorldPerks or contact your local WorldPerks Service Center
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Can I change my PIN?
Yes, you can change your PIN as needed via the PIN Assistance section on nwa.com or by calling 1-800-327-2881.
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What if I forget my PIN?
US or Canadian WorldPerks members can receive a PIN reminder via email instantly by visiting the PIN Assistance section on nwa.com and submitting a PIN reminder request. Or members can receive a PIN reminder by postal mail to their address on file with WorldPerks by calling the WorldPerks Automated Information Line at 1-800-327-2881.
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Can I have more than one PIN?
No, only one PIN per WorldPerks member is allowed at one time. However, you may change your PIN as needed.
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If I save my PIN on my PC, for how long will it be saved?
The PIN can be saved on your personal computer for one year. This means you will not be asked for your PIN on subsequent visits to nwa.com. Each time you return to nwa.com and elect to save or continue to save your PIN on your PC, your one year period begins again. After one year you will be required to re-enter your PIN. If you use a PC other than your own personal computer to access your account, we recommend you log out of WorldPerks when leaving that computer. Not logging out will enable anyone with access to that computer access to your WorldPerks information.
Logout of WorldPerks.
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How can another user log in if I have chosen to have my PC remember my PIN?
To clear your PIN from your PC and allow another user to log in, you must first log out of your nwa.com WorldPerks session. Go to Account Summary and click 'Log Out.' Once you have logged out, a new user can enter their WorldPerks number and PIN to begin their own nwa.com WorldPerks session. If you are using someone else's PC, first make sure they are logged out and then enter your WorldPerks number and PIN.
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What is the PIN attempt limit?
For your security, we place a limit on the number of times a member may attempt to access an account with an invalid PIN. If you receive a message regarding your PIN attempt limit, you have exceeded the maximum number of attempts allowed and access to your account information through nwa.com will be temporarily suspended.
For immediate assistance, you may contact the WorldPerks Service Center at 1-800-44-PERKS (1-800-447-3757).
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What is a Secret Question and Answer?
The secret question and answer that you provide help us verify your identity if you forget your PIN, allowing you to get immediate assistance via nwa.com.
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How do I create a Secret Question and Answer?
To create your secret question and answer, go to PIN Maintenance under WorldPerks Manage My Account drop down menu. From the Pin Maintenance page, you can select Create or Update Secret Question and Answer. You can pick one of the six questions provided. You will want to pick one that no one else will know the answer to, but one that you will remember easily.
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Can I change my Secret Question and Answer?
Yes. To change your secret question and answer, go to PIN Maintenance under WorldPerks Manage My Account drop down menu. From the Pin Maintenance page, you can select Create or Update Secret Question and Answer.
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What if I forget the answer to my Secret Question?
If you forget the answer you entered for the secret question that you selected, you will need to contact the WorldPerks Service Center. They will verify your identity and reset your information. This will allow you to go back to nwa.com and pick a new secret question and answer. To contact the WorldPerks Service Center call 1-800-447-3757 from 5:00 am to 12:30 am CST.
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How do I request mileage that has not been added to my account?
Allow six days after the flight has been flown for Northwest credit to appear on your account. For partner airlines, please allow two to three weeks. To ensure that retroactive miles are properly credited to your account, you must provide the original, 13-digit ticket number from your Northwest-operated flight. Northwest Airlines will no longer issue retroactive credit based on a boarding pass alone. If you purchased your ticket using a credit card, you'll find your ticket number on the credit card statement or receipt. If you purchased your ticket from a travel agent, your travel professional can also provide you the number. Otherwise, your ticket number can be found on your Trip Summary and Receipt or your paper ticket. A Northwest ticket number always begins with 012. For information on how to report your discrepancy and to request retroactive mileage credit click here
For all other types of mileage requests including our non-airline partners and partners in the WorldPerks Mall, please submit a Contact Us Form. Please note: The transaction date listed in your WorldPerks account summary is based on the date of purchase. Transaction date is the date that your credit card is charged, which is the date the product is shipped. Allow 8 weeks from the time of your WorldPerks Mall transactions for mileage to post. WorldPerks Mall mileage discrepancies should be submitted via the Contact Us Form. Please include the following information (in addition to completing the form):
- Merchant Name
- Date of Transaction
- Order ID
- Amount of Transaction (excluding shipping charges and tax)
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How do I check my WorldPerks Account Summary?
Your WorldPerks Account Summary is available online and real-time. Your online Account Summary will automatically provide account details from the current date back to the first of the previous month. Additionally, you may request Account Summary information for three previous calendar years plus the current year.
Prior to viewing your Account Summary, you will be asked to log in using your WorldPerks number, last name and PIN. This is for your security, so that you are the only person who can view your WorldPerks account information.
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How is my Account Summary displayed?
The WorldPerks online Account Summary has been tailored to allow you to choose the date range and type of activity you want to view. Your customized selection will determine the amount of activity displayed at one time, and the 'View More' button will only appear if the maximum number of activities is displayed. For ease of viewing, air activity with related bonuses will always appear on the same page.
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How do I earn mileage credit?
To ensure proper mileage credit, present your WorldPerks number when you check in for each Northwest or Northwest partner flight. Please call 1-800-44-PERKS (1-800-447-3757) if you have questions.
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How many miles will I need to confirm an Award Travel Reservation?
View the appropriate Award Chart for mileage requirements of your specific trip. You must have enough available miles in your account to complete an Award Travel Reservation. Please note, when making your Award Travel Reservation on nwa.com you may receive fares that are a combination of Standard and RuleBuster Awards and/or different classes of service.
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How many miles will I need to confirm a Mileage Upgrade?
View the Award Chart for your specific trip to confirm Mileage Upgrade requirements. You must have enough available miles in your account to complete a Mileage Upgrade reservation. Please note, when making your Mileage Upgrade reservation on nwa.com you may receive fares that are a combination of Economy and First or World Business Class.
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How do I update my mailing address, e-mail address, name or telephone number on file with WorldPerks?
You can update your mailing address and phone number on file with WorldPerks by visiting the Manage My Account section of nwa.com. To update your e-mail address, please visit NWA E-mail. To update the name on your WorldPerks account, please contact our WorldPerks Service Center at 1-800-44-PERKS(1-800-447-3757).
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How do I request a WorldPerks replacement card?
Our Base WorldPerks Members may visit www.nwa.com and select WorldPerks Membership Card from the manage my Account WorldPerks flyout menu. Once you have entered your WorldPerks number, last name, and PIN, you will be able to print a duplicate WorldPerks Membership card, right from your computer. A duplicate card will no longer be mailed to you.
If you are an Elite WorldPerks member, you have the option to go to www.nwa.com or contact the automated WorldPerks line at 1-800-327-2881. From www.nwa.com you will select WorldPerks Membership Card from the Manage My Account WorldPerks flyout menu. If you are using the automated line select option "5" after you have entered your WorldPerks number and PIN. Your replacement card will be mailed to the mailing address on file. If you need to speak to a WorldPerks agent directly, please contact the WorldPerks Service Center at 1-800-447-3757.
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What if I have inadvertently created multiple WorldPerks accounts in my own name?
If you have duplicate accounts for yourself please contact WorldPerks at 1-800-44-PERKS (1-800-447-3757) for assistance in merging your accounts into one.
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What are Current Locked Miles?
Current Locked Miles are the total number of miles being held for current Award Travel Reservations. Locked miles are unavailable for subsequent reservations unless the current reservation is canceled. Once travel is ticketed, miles will be debited from your Total Banked Miles.
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What are Current Available Miles?
Current Available Miles are the total number of miles currently available for new award travel redemptions (equal to Total Banked Miles less Total Locked Miles).
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What are Total Banked Miles?
Total Banked Miles are the total number of miles credited to your WorldPerks mileage account to-date. Total Banked Miles equal the sum of your Total Locked Miles plus your Total Available Miles. Miles that have been redeemed (used toward the purchase of award travel) are not included in Total Banked Miles.
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What is WorldPerks Elite status?
WorldPerks Elite status offers generous travel benefits for our most frequent travelers, including unlimited complimentary domestic First Class upgrades, mileage bonuses, attentive personal service and more. For a complete list of benefits, please visit our Elite overview.
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How do I become an Elite member?
WorldPerks members can earn Elite status by earning a minimum of 25,000 Elite Qualifying Miles or 20 Elite Qualifying Segments in a calendar year.
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What are Elite Qualifying Miles?
Elite Qualifying Miles are the miles earned in the current year that count towards Elite qualification. Elite Qualifying Miles include credited flight miles, plus a 50% bonus earned for paid First/World Business ClassSM
and full fare Coach Class travel on Northwest, KLM and qualifying WorldPerks partner airlines.
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What are Elite Qualifying Segments?
Elite Qualifying Segments are earned when paid segments on qualifying airline partners are booked in P, F, J, C, Z, Y, S or B. (M is applicable on KLM only.) View a current list of Elite qualifying partners.
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What are Current Year Elite Qualifying Segments?
Current year Elite Qualifying Segments are segments earned in the current calendar year that count towards Elite qualification.
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What are Total Program Miles?
Total Program Miles are the total number of WorldPerks miles - including Elite Qualifying Miles, Partner Miles (from hotels, cars, WorldPerks Visa, etc.) and Bonus Miles - you have earned since joining the WorldPerks program.
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