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General  

Why should I bother logging out?

Logging out destroys your currently actively session on the site, and it all destroys all StatCounter session cookies that were present in your browser. If you did not log out, and you were to visit another site it could be possible for them to get you to click a link, that would send your cookie information to another individual without you knowing about it. That individual would then be able to use that cookie information to gain access to your account without even knowing your password!

How do I close my account?

Fill out the following form to close your account. Sorry to see you go!

http://www.statcounter.com/close_account.php

What happens when my log size reaches 100 - does it stop tracking?

Absolutely not! For the free service we can only sustainably offer a log size of 100 to our members, and we peform the detailed analysis on this. Bigger log files putter a greater strain on the servers and cannot be provided free of charge. We would like to, but it just isn't sustainable.

When your log size if full it simply overwrites the oldest entry in the database. You get to use that log size to its maximum!

Do you reserve the right to share my email addresses or my clients' site users' email addresses with third parties?

We 100% absolutely do not. Your personal and private data is kept private. We will not share it with any third parties. And we have no way of getting your website users' email addresses, but if we did we still wouldn't share it with any third parties. We keep the overheads of this site to a minimum and manage to operate it free of charge because of our generous advertisers on the StatCounter website only - not yours.

How do you make sure that 'you' are NOT counted by Statcounter (MSIE Browser 6.0) ?

1. Start Internet Explorer (MSIE 6.0)

2. Click on the Tools menu botton.

3. Click Internet Options

4. Click the delete cookies button and confirm when it asks you if you are sure (there is a bug with MSIE 6.0 and this has to be done first)

5. In the Internet Options dialog box, then click the Privacy tab.

6. Keep the setting to Medium and then click on the Edit button.

7. It opens "Per Site Privacy Options" dialog box and here you type the complete address of the website i.e., http://www.statcounter.com and click Allow button followed by OK. Then click on Apply and OK so that MSIE always allows statcounter cookies to be created on your computer.

8. Important: Close all browser windows first! Then open up a new browser window.

9. Log into your account with your username and password.

10. Click 'installation and configuration'.

11. Click 'create blocking cookie'

12. Click the button on that page to create a cookie that will cause StatCounter to ignore your visits for that project.

Why is this service free?

This service is completed financed through the revenue brought by advertising on the StatCounter website only. We can't stress this enough. We only show advertisements on OUR website. Your website is completely free of ads, and you can even choose to use an invisible tracker for free too! But please remember to support our generous advertisers by buying and using their products.

If a visitor does not have cookies enabled are they still tracked by the system?

Yes! Absolutely the visitors are still tracked. They will be considered a unique visitor to your website on each page load but they will still be tracked.

Whenever I try to access the statcounter.com page now, my spybot program keeps blocking a file called "Avenue A" from downloading. Then, after I close that pop-up alert, I get nothing. Can anyone help?

The offical word from Tribal Fusion - who display the banner ads on our site is:

Avenue A's product, Atlas DMT, is a third party ad server that many advertisers use to serve their advertisements. Users who have cookies disabled, or have aggressive anti-virus software, may receive a notification of a cookie from Avenue A being downloaded. This cookie is used simply to track the performance of ads being served by Atlas DMT. For more information, you can visit the privacy policy page of Atlas DMT:

http://www.atlasdmt.com/privacy/

Please let me know if you have any additional questions. This is not malicious software.


If you upgrade your account there is an option to disable banner ads as well.

What is a URL?

Uniform Resource Locator - The address of a site on the Internet (a.k.a. The World Wide Web). It is in the form: protocol://hostname.domain.name/directory or file_names/file_name.file extension For example http://www.statcounter.com is a URL.

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