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I want to upgrade with paypal but I don't see the option anywhere.

We used to allow upgrades with paypal and we are working hard to restore this ability.

For the moment we only accept upgrades with your credit card, but paypal will be returned shortly.

Can i pay with a business check (cheque) for a full year?

We are working hard to make this option available, and to be able to issue with a full invoice for the amount.

How do I upgrade?

Upgrading couldn't be easier. Simply log into your account and click the "upgrade" link.

I upgraded my account but my log size has not been increased - how long does it take?

The upgrade is instant! We give our members the power to do whatever they want with their increased log quota. It is not automatically assigned to your projects. You need to log into your account, click on the installation & configuration icon of one of your projects. Then click the 'adjust log' link. Then set the log size of your project to your desired amount.

I've adjusted the log size of my project but it isn't making use of the increased capacity. Why?

The log sizes are based on an efficient circular storage system that maximises the use of space. The old cycle of your log will finish before it begins to use your new log size.

I want to upgrade for a full year - not a monthly subscription.

We are working on the administration necessary to allow this. We will offer this as soon as we humanly can.

We also want to be able to accept checks as we aware that many of the organisations who use StatCounter do not have a credit card to use.

Unfortunately we only accept all major credit cards and paypal at the moment. We are working hard to improve this in the future.

Many thanks for your support.

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