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SHIPPING OPTION TERMS
We ship most items via USPS (United States Postal Service) or Federal Express. We will not tell you "it's been shipped" unless it has.
USAPackages are insured, shipped ground and you should expect to receive them in 3-5 working days. Because of the value, someone will need to sign a receipt for the package. Each piece of jewelry is wrapped, then boxed, then bubble wrapped, then placed in a shipping container. If we are shipping to you at work or at a business, most delivery agencies are now instructed NOT to deliver a package addressed to a person if the name of the business is not on the envelope or package.
International & CanadaPackages entering other countries from the United States are receiving more scrutiny than ever. It will still be to your country in 2-3 days, but it will take longer for them to X-ray, open, examine and test the contents than it used to. Your local Customs or Tax Agency may assess you an import duty or tax for your purchase. When you buy something from a retail outlet within your country, the merchant has already paid it and has built it into the price. To save a weeks worth of time, you should fax/email/mail a copy of your last months credit card statement. We will ship to the address shown on the statement only. Sorry. If you want a different shipping address, notify your bank and ask them to notify us. They will not cooperate with us if we call them do to your privacy laws. If your ISP address does not match the shipping address, we will either not ship, wait 30 days or wait for a response from our email. Canada delivery is $20.00 extra for insured Federal Express delivery. International delivery is $25.00 extra for Federal Express with insurance. Check to be sure your country allows the importation of foreign precious metals. If you are buying wholesale, Customs will not release your package to you without a copy of your resale license and VAT being paid. Next day UPS & FedEx International will range from $50-80.00 plus insurance. They will not deliver to a post office box. If you are ordering from the following countries, we will contact you for your bank information and Customs ID, normally a photocopy of the front and back of the credit car will work. Sometimes the bank will required a copy of your last billing statement. -
CREDIT CARD SECURITYAnyone using your credit card without your permission will be prosecuted to the fullest extent of the law and we will cooperate with the FBI to ensure your identity and credit protection. There is a special international "White Collar Crime Task Force" that works 24/7 specifically on internet fraud. Every email sent can be traced to the computer and hard drive it originated from. (Anonymous email accounts can be traced by highly trained FBI agents & amazing 16 year olds. Formatted and wiped hard drives are nothing to crack for a person trained to read between the platters!) We verify IP through ARIN, your billing address and phone number through your bank, and your delivery address through public records. If you see a charge on your statement that is not familiar, call us and we will track it for you. If it is still not your charge, we will immediately credit you and cooperate with your bank and law enforcement to protect your account integrity. Please understand, once that process starts, it cannot be reversed. Should you later learn a spouse, teenage child or significant other used your card, it gets very messy and will leave a permanent record. The phone lines and postal service are Federal jurisdiction and may have serious implications on passports, government jobs, military, schools, loans, etc. at the very least. If you find a charge on your card or suspect someone has your number, you need to file a report with your police department immediately. (If you do not and you have many charges, the bank will wonder why you didn't...) You will then want to notify the credit card bureaus and Social Security to be sure no one is applying for an account or address change in your name and place a fraud alert on your name and SS#. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit. Equifax 1-800 525-6285 If you have concerns with using your credit card for an online transaction and it being secure, consider the top five sources of identity theft based on the latest USA Federal Trade Commission's Identity Theft report -
GOLD CONTENTAll gold, silver and platinum that we sell complies with FTC regulations. Plumb gold is at least 14kt and not melted down scrap gold. 9kt gold cannot be called 'gold' in the United States. White gold and platinum from Ireland does not contain nickel as the coloring agent, they use paladium and rhodium. Our sterling silver does not contain lead or nickel. |
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